Haggling the Best Deal with your Communications Company

Do you call your cable company annually to negotiate a better deal? If not, read this post to learn how you can save yourself and your family money each year with a simple call. Haggling with your communications company may seem like a pain in the back side but with high competition for services it’s worth the time it takes to talk to a customer retention agent.

Every year I shake my head when I do the yearly round-up of our expenditures with Rogers Cable. I must admit that I have lowered these costs over the years but am looking to downsize them. Sure I have some of the best Rogers retention plans going but sometimes they make it difficult to want to continue being a long time client of theirs.

The cancellation department also handles the retention phone calls for customers who have promotions coming to an end. Essentially all they are is a customer service representative with retention strategies to try and keep you as a customer. They are the people who can boost your savings depending on your needs and how well a customer you are.

Rogers client retention may not seem like a big deal when you are 1 customer but if everyone decided to move to another company that could put a dent in their earnings. Rogers is one of the leading communication companies in Canada with continued revenue growth up 3% according to their 2012 Quarterly report located on their website with adjusted operating profit up 7% and earnings per share up a whopping 33%.

2013 Rogers Retention Plan 

It’s that time of year where I make the annual call to our communications company as our Rogers promotions are coming due.  I like to update this post with what we were offered or what they call the best “rich offer” they can give us for all of you to compare your deals.

Our end of promotion total bill for the 2012-2013 year was $149.71. Our new bill will be $153.55 which is a bit more but last years promotions were far better than what they are offering today. I’m still not sure what we will do with this promotional deal they offered us. Below is what Rogers offered us for the 2013-2014 year of promotions.

Rogers Wireless Cell Phone Retentions Deal

  • Cell Phone $31.12 includes 200 Weekday and Unlimited Weeknight and Weekend
  • 100 Any time Canadian Long Distance Minutes
  • 6 pm Early Evening Calling
  • Call Fwd, Call Transfer, Call Answer, Call Display Bundle
  • Bundle Discount
  • Total $31.12 (this is apparently the cheapest cell phone plan with Rogers)

Rogers VIP Cable Retention Deal

  • VIP Digital Cable
  • 1 FREE PVR (Personal Video Recorder)
  • HDTV Channel Pack
  • Bundle Discount 20%
  • Total $66.55

Rogers Home Phone Retentions Deal

  • Change from Classic Plan which is no longer available to the Favourites Plus Plan $19.99 month plus tax for 2 year promotion not a contract. It will cost $45.00 a month when the promo is done (I’m sure this will change as prices always go up)
  • 500 North American Long Distance Minutes (it will cost $5.00 extra when the promo is done)
  • Loss of Rogers to Rogers switching from Classic to Favourites
  • Total $22.95

Rogers Internet Retentions Deal

  • Rogers High Speed Lite
  • Bundle Discount 30%
  • Modem Charge $4.00
  • Total $32.93
Previous Rogers Retention Deals

Here is one true example back in 2010 we were paying just under $200 a month for 4 services or $2400.00 per year. In 2012 I received the same 4 services plus more for $159.68 or $1916.16 per year by calling retentions.

In 5 years at the 2012 rate we could have put $9580.80 down on the principal of our home. In 20 years that’s a whopping $38,323.20 although we know this cost will increase over the years. It really puts it into perspective when you see the average numbers over the long-term.

There are always price hikes with Rogers (most companies for that matter) for one reason or another so always keep in mind that your promotional price likely will go up over the course of the year. There is nothing they can do about it so you have to suck it up or leave which might mean you break a contract although their service agreement states:

If a change to a Month-Month Service of a Term Service entails an increase in your obligations or a decrease in your our obligations and if you do not accept such a change, you may terminate the affected Services without a Cancellation Fee by sending us a notice to that effect no later than 30 days after the amendment takes place.

So make sure you read the service agreement which you will find at the bottom of the Rogers Home page. It pays to stay informed because you can’t turn around and say you didn’t know if they offer it to you. If you are late paying your Rogers bill they will charge you a 2% late fee per month calculated and compounded monthly on an account that is not paid to the tune of 26.82% according to their service agreement.

Do we really need all those services?

Ask yourself the above question and if the answer is no cut out some of the services. We are looking at chopping some of the features we pay for this year such as a bundle pack on our cell phone.  We might cancel the VIP cable for Basic cable and find internet services elsewhere.

Before We Call Our Cable Retention Department

The first thing we do is sit down with our budget spreadsheet and look at our yearly total for our communications bills. Take the time to add yearly costs of your Cell Phone (s), Cable, Internet and Home Phone so you have the exact numbers. You can’t haggle a deal if you don’t know what you previously were spending. If you are a new customer you might have more ammunition for better start up deals so don’t be afraid to ask, they do want your business after all. 

If you have just completed this task I bet you are surprised to see costs in the thousands if not more per year for these services. In 2011 we spent $2030.09 for our Rogers services for the year. The next year in 2012 we paid$1807.25 to bundle our services with Rogers for the year through the retention department promotion pricing. That was a difference of $222.84 for the year which is better than nothing and for some a month of groceries in their grocery budget. So, we have home phone, cell phone, internet and cable with Rogers.

Your communication costs are all variable spending habits, meaning we really don’t need them at all. They are a luxury but one that shouldn’t break the budget in order to have them.

How To Negotiate 

If you want to learn how to negotiate with Rogers or whoever your communications provider is remember it’s a business. As a client you want to be professional and at least be prepared to make the phone call to haggle with them. Below is how I go about tackling my annual call to our communications company.

  • Write out your year to date totals for your communications bill and review your current bill for pricing.
  • Know when your service contracts are due and write this information down so you can prepare your negotiations ahead of time. ( I like to call the retention department one month or more before our promotions expire)
  • Keep junk mail from other cable and phone companies as you may need this information.
  • Search the internet for companies in your area that offer the services you need.
  • Call or Email these companies to get quotes on comparable items that you receive from your provider.
  • Tell them that your contract is coming to an end with your current provider and you are looking for the best deals.
  • Bundling your services with one provider may end in a better price but not always, research is best.
  • When you have all this information in front you then you are ready to do the next step, haggle with your current provider.
  • Typically there is a customer service number you can call to discuss your services. I like to call and ask for the Retention Department when calling Rogers or you can ask the cancellation department for retentions as they are the same people from what I was told from an agent today. 1-888-Rogers (7643)-1
  • When I reach the retentions associate I tell them I am potentially considering cancelling my services because I have found a better deal unless they are willing to negotiate with me. I am being honest as this will be my intention if they cannot match or beat a competitive quote that I have. It’s not a means of blackmail it’s just the way business goes just how they tell us there will be an increase in price for our services. Don’t just call and act like you are owed something, be considerate.
  • Be polite to the retentions agent on the phone, use their name just like they use yours as you are not aiming to cause a confrontation as they are simply doing their job.
  • Let them know what quote you received from a competitor comparing apples to apples(meaning for the exact same services) and for how much and ask them if they can meet or beat it.
  • If they say no you can either continue to negotiate, cancel your services or call back another day until you get the answer you want.

Almost 99% of the time these retention agents have given me better promotions than advertised or others have received. If you have been a long-standing customer with an excellent account use this to your advantage. Tell them how dedicated to the company you have been and wish to continue being although I’m pretty sure it’s obvious as they can see your account history. There’s nothing wrong with reiterating your commitment to their organization.

I also follow Red Flag Deals (RFD) “Hot Deals for Rogers Customers” at redflagdeals retention thread but I would also like our fans to post their internet, cable, home phone and cell phone deals here in our comment section so others can follow CBB Communication Retention Deals here!

Arm yourself with the best defence, in the end its your money, so spend it wisely.

Quote-Budget and Money

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Mr. CBB
I’m from the UK and now a recent permanent resident in Canada. I bought my first house at the age of 21 after University then my second at the age of 24. I’ve always been fascinated with personal finance, savings, learning to make money and watch it grow while combating debts along the way. Canadian Budget Binder is a place where I get to share my experiences with personal finance and learn about yours along the way. I hope you stick around and check me out on Twitter, Facebook and Pinterest where I am active on all social media sites. Cheers, Mr.CBB
Mr. CBB
Mr. CBB

Comments

  1. God bless you CBB – After reading this and then checking out the smart canucks forum, I called Rogers and just had nearly $50 a month taken off my bill. I am a happy happy girl!

  2. I explained we may be going down to one salary (partly true – I’m in government and we have some uncertainty here), and also that Bell was offering a deal that when I compared what I was paying for three services with Rogers would save me $851.52 over 2 years. I also said that just dropping our cable and going to netflix was an option we were considering. I asked if Rogers could help me and my family save – the young man said yes, he woudl like to help, and I got 30% taken off my bill and an HD PVR for free for a one year renewal. I am pretty pleased!

  3. We pay 210.00 for 3 cell phones, internet and sattelite. I live in the country and am limited to what is available in my area so everything is from a different company. Each cell phone is 35.00 a month with everything. All I did was call Telus and tell them I was unhappy with thier plans and would go elsewhere. They reduced them by 50%! Kinda makes you wonder why they don’t offer that to begin with!

    • Coming from the UK I will tell you that we are getting ripped off over here. I don’t know if anything has changed in the past 5 years over there not likely but the prices over here have led me to never own one. It’s insane the amount they charge.

  4. Christine Weadick says:

    Hubby fussed about the rogers bill about three months back and I suggested a lot of what you have said….. he choose to go online and just look at what was offered there. For cable and internet nothing changed but he added the landline to the bill as that was cheaper with Rogers than Bell ($40.00 a month vs Bell $80.00) plus they gave us the first 6 months $10.00 off. We haven’t seen a full bill from Rogers on the new line up yet but it will be over $200.00 a month I’m thinking. The only cell we have is our younger son’s, with Bell and he has a very basic pay as you go plan. We don’t need anymore than that as it doesn’t get used much, we take it with us any time we go out of town for emergencies.

    • Rogers is pretty good to long time customers but you have to ask them. Sometimes they will call and offer a great deal. We have a basic cell as well for emergencies and it makes the Mrs. happy when I’m on the road.

Trackbacks

  1. [...] Haggling the best Deal with you Communication Company [...]

  2. [...] don’t Haggle; It’s so important to haggle with your utility companies, credit card companies etc. When it’s time to renew ask for discounts and promotions. Call [...]

  3. [...] need the high-speed package as we simply weren’t using what we were paying for. You can bartar with your communications company to lower your bill or simply cancel if it’s too much for your budget. You will survive, and [...]

  4. [...] grand total of $6.00. I know amazing I bet you are thinking… well that’s the power of negotiation and neighbours who want to get rid of stuff. Garage Sale Buying Tips In No Particular [...]

  5. [...] Cable/Internet/Cell/Home Phone-$165.56-Spent $162.49  This will now be $144.10 in June after renegotiating plan in May) [...]

  6. [...] Cable/Internet/Cell/Home Phone-$144.10-Spent $121.72 (they made an error and we got credited) [...]

  7. [...] that’s not very frugal and I say even frugal people can be entertainment addicts and actually I negotiated my cable bill down quite low. We do eat at home, we do make our own laundry detergent, we do a lot of our own [...]

  8. [...] Cable/Internet/Cell/Home Phone-$144.10-Spent $144.74 This is our new bill after haggling with our communications company for another year. [...]

  9. [...] your communications company like Rogers or Bell retention or billing department you may be able to haggle a better deal. TIP: If you want to know how much electricity you are using visit your local library and see if [...]

  10. [...] Haggling the Best Deal with your Communications Company [...]

  11. [...] Negotiate- Don’t be afraid to negotiate a price if you see a dented product, product that is open, or near expiry. Most shops will discount the product but only if you ask. Most of all don’t be afraid to say no and walk away. [...]

  12. [...] The “Bargain Basement” Spender- Always looking for a deal or to save a buck with a sale, coupon, or haggling the best deal. [...]

  13. [...] when I left in 2007 weren’t near as expensive as in Canada. I don’t mind negotiating and haggling for the best prices  although it gets tiring begging for a deal. Maybe it’s time to look [...]

  14. [...] Cable/Internet/Cell/Home Phone-$146.19 Spent $146.19 [...]

  15. [...] let alone the company. Will this hurt business for TekSavvy? Who knows? Ah well, glad I was able to haggle a good deal with Rogers as I almost jumped ship although I don’t download music and [...]

  16. [...] Haggle with your communications company to get a better deal or better yet get rid of what you don’t [...]

  17. [...] Cable/Internet/Cell/Home Phone-$146.19 Spent $146.19 [...]

  18. [...] Ask your cable and cell phone providers for lower plans. [...]

  19. [...] 70′s after all and we made it through just fine without them. Go ahead, try your luck and haggle a great deal with Rogers or whomever for a fancy phone if you want but we’re already looking for ways to cut our [...]

  20. [...] Cable/Internet/Cell/Home Phone-$146.19 Spent $140.54 ($5.00 Rogers Discount for downtime) [...]

  21. [...] Cable/Internet/Cell/Home Phone-$149.71 Spent $149.71 Price went up!!! [...]

  22. [...] and options for cell phones, internet and television and it’s good to stay on top of them and negotiate a deal if you can. It’s kind of like spring financial [...]

  23. [...] had just switched  from Telus and obtained this cell phone by negotiating a 3 year contract with Rogers Wireless.  I am very uncomfortable being outside of my home [...]

  24. [...] had also renegotiated with Rogers for new 2013 promotions so you will also see a spike in our payment for April but it will even out in May with a payment [...]

  25. […] stay steady now at $153.55 each month until next year around April when I have to see what new Rogers promotions are available although they have been good to […]

  26. […] already have to call once a year to Rogers so I can negotiate a better price on our services which I don’t mind but at the same time I shake my head wondering why we have […]

  27. […] for us, we tend to watch a very limited number of channels although we tend to negotiate with Rogers retention department every year for a deal I’m not sure how that would work in the future. For me it’s BBC […]

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