Excellent Customer Service Is Part Of The Job
The job of a cashier can be a busy one depending on where you work but in a grocery store a cashier is on the go all the time. Working in customer services has its advantages and disadvantages and one thing I would like about it is that you get to interact with the people. If you are an extrovert like me then you enjoy chatting to people and making them smile.
Even though the job of a cashier can get frustrating at times especially when you have customers who take out their daily frustrations on you the only thing you can do is 1. smile or 2 get frustrated. When I pull my grocery cart up to the grocery store checkout the first thing I do is make contact with the cashier whether male or female.
Grocery store checkout line
It’s important for me to acknowledge the cashier from the start. It’s like building rapport before you even say hello. I learned most of what I will tell you today in leadership training because being a leader doesn’t necessarily mean you have to lead a team. You can lead someone by motivating them and making sure you leave your mark so they know they are appreciated.
Even grocery stores with self checkout have a cashier ready to serve you and the very first thing I always do is smile, say hello and use their name. It’s so important to use their name because that shows them you 1. took the time to read it and 2. you are acknowledging them as a person not just a worker.
I know that any time I’ve done it I get a smile and that’s because it’s nice to hear our own names once in a while especially when you work somewhere that does not have that awareness like in an office for example. Not all customer service employees wear a name tag but I’m sure they wouldn’t mind having someone greet them with their name.
If you work in a job especially one where you are alone and you enjoy being around people you know that you miss chatting to people. Working as a cashier gives you the opportunity to not only get your job of cashier done effectively but in turn make someone’s day. You want to make them smile just as much as you crave that attention from your customers.
Not all cashiers are this way but for those that don’t mind working in grocery store cashier jobs they love it. We have a few cashiers in our family who have been with the same company for over 20 years. They are dedicated cashiers and are on my wife’s side of the family. It’s not often you hear of people sticking around a job like that for too long so they must love what they do.
My wife sent a message to one of her cousins on Facebook to ask her a question to probe a bit deeper about the role of a cashier.
She asked her:
What is it about your job working as a cashier that you love the most?
I’ve been a grocery store cashier for over 20 years now and what I love the most is being able to smile and talk to the customers. I don’t think that I could ever work in a role that didn’t involve people since I’m a people person.
When I meet a customer that has a bad day I do my best to hurry them along but I also continue to smile and appreciate them as I would any other customer. I realize that the role that I am in I will meet people who will bring their grinds to my cash but thus life. If I can’t handle a grumpy customer then I’m not doing my job right.
What is the single most important thing a customer can do for you when they come to your checkout counter?
My role is to make sure your grocery shopping experience is 100% satisfactory from the time you walk in until the time you leave. I always ask my customers if they need anything else that I can help them with. Over the years I can tell you that I’ve seen many changes to the grocery industry but one thing has stayed the same and that is we have to load groceries on the conveyor belt so I can scan them when using a conventional grocery lane.
Since the coupon boom and let me tell you customers have used them for years but not like how they do today things have changed. What I find very important is to be efficient at my job while providing quality customer service. In order for the efficiency to take place I need the customers to work with me.
If a customer has coupons try to separate items in accordance to deals, bunch all the coupon items together and to let me know if you have coupons. The more organized a customer is the better the entire experience will be. If you are price matching then keep those together as well and be ready with the grocery store flyer you will use to PM with.
It’s always the small things that help out and this is what I find can cause delays. Lastly and I know you asked for one but if you can put your cell phone away while the order is scanning through that helps. I often find that mistakes are found after the transaction when someone is on the phone. You wouldn’t want to miss a wrong price and the application of the scanning code of practice so be aware. You might also save time if you find the error in-store rather than at home. If you can watch the scanning so you know if something is wrong you can let me know right away. Often times I bear the brunt of the upset but that’s fine, it’s my job to control the situation but helping the situation is always good as well.
So, even though not all cashiers may be bubbly and friendly like me I recognize the importance of excellent customer service as a cashier and a customer myself. This is probably why I continue to see the same faces in my checkout week after week. That’s satisfying to me.
What do you do in order to make your checkout experience with a cashier a good one?
What are your expectations from a cashier?
August grocery game recap
If you missed grocery game posts for this month just click on the links below and post your shops in the comment section. We are currently on week 3 for August so week 1 and 2 is posted below if you still have to post your shop.
- The grocery game challenge August 5-11,2013 #1- Skip the shopping cart and save
- The grocery game challenge August 12-18, 2013 #2- Grocery shopping for seniors
Grocery saving tips
Free Money Saving Downloads is lists that were created to get us on track to work towards reaching our budgeting goals. Get organized with a freezer inventory, meal plan, shopping list, price comparison list and much more all for FREE. I want to see you save money in your budget.
Click, Save and Print. It’s that easy
- Let Your Coupons Expire And Save Money
- Welfare Food Challenge $26 Per Week In The Grocery Budget
- What A No-Shop Week Really Means
- Should You Buy It Now Or Buy It Later?
- Stock Up On Items When You Can
- The Cost Of Organic Food
- What Foods You Should Not Eat and Organic Gardening
- Knowing Your Prices Is The Key To Saving Money In The Grocery Budget
- Product Price Adjustments Don’t Miss The Savings
- Scanning Code of Practice In Canada (SCOP)
- How To Start Saving Money On Groceries In Canada?
- How Much Should My Grocery Budget Be?
- Top Ten Ways To Cut Your Grocery Budget
- Meal Planning For The Budget
- The Grocery Game Challenge and Our Grocery Budget
- Grocery Budget Saving Tips
- Food Shopping On A Budget
- How To Grocery Shop
- Grocery Store Self-Scanners
- Food and Vegetable Preparation
- Best Time To Grocery Shop
- Organic Food Costs
- Why Shopping Hungry Is Not A Smart Idea
- Are We Eating Too Much Food?
- Discount Days and Rewards Programs
- Getting Back On Track With Food Budgeting
- Why You Should Ignore Your Grocery Flyers
- The Low-GI Diet and Your Budget
- How To Track Grocery Expenses
- Comparing Prices With a Price Comparison List
- Why Too Much Salt Is Not Good For Us
- Shopping More Than Once Per Week
- Food Samples When Shopping
- Food Waste In Canada
Food food and more food
Shoppers Drug Mart
2x dozen eggs Sale $2.29 each
1x 4L Neilson Milk $3.97
Total out of Pocket $8.55
- Krinos Feta 1kg $13.99
- Green Tea Sale $1.49
- 2x Lactancia Cream $3.49-$0.75 coupons
- Ginger $0.25
- Swiss Chard $4.00
- Reduced Produce $1.39 Tomatoes
- Reduced Produce $).99 plums
- Reduced Produce $1.99 Limes
- Reduced Produce $1,77-1.00 Mushrooms
- Reduced Produce $0.79
- 3 x sausages Marc Angelo $4.29-$1.29 pack each
Total out of Pocket $40.14
- Celery $0.77
- 2 x cucumbers $0.99 each
- 1x Watermelon PM Freshco $2.47
Total out of Pocket $5.18
Yearly grocery budget for two: $2819.38
- Total Grocery Budget for the Month: $235.00 or $78.33 week with one no-shop week per month or $58.75 for 4 weeks per month. (During the months with 5 weeks we just make it work)
- Total Budget For July: $235.00- $53.08 (over-spend in July) = $181.92 to spend in July.
- Total Coupons Used this Week : $1.50
- Total Discounts this Week: $4.87
- Total Gift Cards Given Used this Week: $0
- Total Rewards Points Used: $0
- Stockpile Budget: $20.00 Used $15.88 (Nescafe coffee)
- Total Spent This Week: $53.87
- Total Spent So Far for August $160.34
- Total Over/Under spend this shop: $0
- Total Over/Under spend for the month of (August): $ 0
- Total Left to Spend for the Month: $21.58
- Total Coupons Used This Month:$2.75+$5.00+1.50
- Total to Carry Over Next Month: $ n/a
- Total Spent To Date This Year: $206.95 (Jan)+ $160.77 (Feb) + (March)$169.62 + (April)$397.74+(May) $155.68 + (June) $216.01+ (July) $235.83=$1542.60 (does not include stockpile budget)
- Rendezvous Account: $65.38 This is money saved if there is any leftover at the end of a month of grocery shopping for a date night for the wife and I.
Weekly Overview: Well we don’t have much to spend for the month of August which means we will have to watch every penny until the end of the month. Next week should be a no-shop week for us but I know we will need milk and maybe some vegetables but that’s about it. We should be able to come in under budget as long as we stay out of the shops.
Canadian coupons found in August
Frequently Asked Questions
Grocery Game Challenge RULES….. Read the rules first and if you have any questions email me or comment on this post with your question and someone will answer you as soon as possible.
- Do I have to be Canadian to post my Grocery Shop? No, you don’t have to be Canadian to post your shops only to win a monthly prize. We have a few players from around the world.
- When does the Grocery Game Close each month? The Grocery Game Challenge closes at midnight of the last Sunday of the last post for the month. You can post your shops all month-long.
- Does Your Grocery Budget Include Health and Beauty and Laundry? Yes our Grocery Budget includes such items as shampoo, conditioner, laundry soap, fabric softener, dish soap etc. We don’t mind stockpiling items that won’t be affected by expiry dates or have long expiry dates but not so much food any more. It’s just one way to help cut your budget to save money.
- Where can I find Canadian Coupons? Here are your latest Coupon Match-ups of the week including Checkout 51 from 25 Newspaper Inserts around Canada compliments of Save Big Live Better that you can use to help you save money in the Grocery Game Challenge.
- What is an FPC? An fpc is a free product coupon which means you can get a free product as described on the coupon.
- How Do I Know what stores accept coupons? You can find all your store coupon policies here. If you are not sure it’s always best to call the store and ask.
- How Do I Grocery Shop?- I can tell you about grocery shopping and what we do in terms of shopping to save money and how it works for us. There are no wrong or right answers, just smart choices.
Over time you will gradually learn where you should and shouldn’t go in the grocery store or at least how to say no, I’m on a budget I ‘need to buy this or that. You may also substitute items in order to stick to your budget to make it work. Nobody is perfect, heck we struggle with this part of our budget like many people do and this is why the grocery game challenge was created.
If you have just joined The Grocery Game Challenge get ready to dive deep into your grocery budget and learn just where you are spending, how much you are spending and what you are saving. You’ve made a wise decision.
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