PF Weekly Grab a brew #30 : Handling a product concern responsibly

We All Make Mistakes Someone messed with the chicken breasts at Safeway in Phoenix, Arizona and it’s causing a big stir on the web. I don’t shop at Safeway since we don’t have that grocery store in Ontario but if I had a product concern at any store the first thing I would do would be to bring it to the attention of a store clerk or manager. I can’t believe how so many people are taking to social media as their first line of defense when they are not happy about something but before they contact the appropriate people in a responsible manner. As consumers we expect excellent customer service but we should also do our part to help out if we see a problem, at least that’s what we do. We all make mistakes and when I read how one Twitter user named Lindsey tweeted a photo of chicken breasts with a chicken foot clearly in view to say,“Does this look like chicken breast to you? I’m vomiting” in a tweet to Safeway,  I was a bit stunned. It really made me stop and wonder if we are going to corrupt ourselves and society with everything we’ve got […]

PF Weekly Reading List #17-Customer Service, Business Suicide And Social Media

  Customer service and business dealings have changed over the years where many now turn to social media such as Twitter and Facebook to vent frustrations both from a business and customers perspective. From a consumer’s perspective I know it’s likely only going to get worse instead of better, especially for those that feel their voice is much more powerful via social media. The Good Old Days There used to be a time where we filled out a “customer satisfaction” card at a restaurant or business, talk to a manager or simply make a phone call but these tactics are not as common any more. Now you can read the back of your receipt or bill and go on-line to leave and fill out a survey to leave the good, the bad and the ugly comments about the service you received. Some people go as far as to Tweet a business that is not giving them the service they were  promised or the answers they need in a timely fashion. If a customer doesn’t receive the service they expected it’s important for business owners to know so they can improve. Without this information it’s difficult to know what direction to […]

The Saturday Weekend Review- #16 Are You Making A Difference?

Making a difference seems an appropriate title for this post since I want to share Bloggers and fans who are making a difference with my community here at CBB. When I started Canadian Budget Binder I really had no idea what I was setting myself up for but it certainly wasn’t what it has become today. It’s been one heck of a year and I’ve learned so much from people all over the world. In the wake of the Boston Marathon bombing and the Texas fertilizer plant explosion it was just another grim reminder that life can pass us by in an instant. All the things we wanted to say, all the things we wanted to do may never get heard or accomplished. Some of the photos, the heroism of the people who did whatever they could to help the injured, really there is no words. Amazing. I remember life in the 80’s when having fun and being carefree was part of a daily routine for me. There were no computers to play on so I just hung out with my friends learning, building things and taking them apart, but goofing off most days. This world has changed alot, some […]

Mr.CBB’s Personal Finance Weekly Reading List #4 Rob Ford In From The Cold, The Sandwich Generation

Unless you’ve been on vacation somewhere warm (I’m jealous) you have likely been hiding in from the cold.  I don’t mind the snow and the seasonal changes but when that wind chill is factored in it gets bloody cold. These are the days I start dreaming about being able to put on my shorts and t-shirt although I’m getting used to what is now my home, Canada. I was reading an article about the coldest jobs in Canada and wondered how people get used to these frigid temperatures especially those in Yellowknife where temperatures near arctic levels. I have to commend those that work in these cold temperatures such as carpenters, road side assistants, fire fighters, ambulance, police and so on.  It got me thinking about all the people who do have to work outdoors and what they have to endure on a daily basis. How lucky are we that get to stay indoors where the temperature is toasty warm and for some they can slip off their shoes and put on cozy slippers whilst sipping a latte. Very lucky so next time we catch ourselves complaining about our job remember all the people who have it worse off than us. […]

Canadian Budget Binder-Personal Finance Weekly Reading List #2

This weeks reading list will be full of awesome blog posts from personal finance blogs and foodies blogs around the web. I’ll admit I’ve slacked with commenting as I’ve been so busy with side projects but I do read them and share. I’m sure I’ll be wrapping all that up shortly and we can roll out the new site soon for all the fans who are anxiously awaiting for me to get rid of this cult of a page. Yes, that’s the feedback I received and that’s OK, I enjoy learning about what needs to be improved with the page or anything in my life. Life is about learning and when you shut the door and stop listening then growth stops. So when my fans told me my blog was dark, busy and cult like, well I listened. In order for CBB to grow, this blog environment not only has to be fun and interactive but inviting and clean. Not many Bloggers realize how the presentation of their site can impact the fans who want to stick around but don’t. I was one of them. So, Andrea…. work your magic, no pressure though.  Another milestone was reached on my Facebook page […]