Scanning Code of Practice (SCOP) In Canada…Did You Know?

  Keep An Eye On Scanned Prices    Scanning Code of Practice, if it sounds like legal jargon to you don’t worry that’s far from the truth. What is your reaction when something rings in more expensive than advertised on the shelf at check out? My reaction is to jump up and down in excitement! Huh?!?! Yes, you heard me. I look forward to being overcharged on a product. Now I am really confusing you aren’t I. Now that I have your full attention, I can explain myself.   Scanning Practice (SCOP)   What is the Scanning Code of Practice? (SCOP) A little secret that a lot of shoppers do not know about is something called “SCOP”. The Scanning Code of Practice (SCOP) is a promise from the retailer to their customers that there will be accurate scanning at the register on all Universal Product Codes (UPCs). SCOP is a scanning code that almost every major retailer in Canada abides by. If you are unsure you can ask or keep your eyes open for the scanning code of practice photo (you will see it in this blog post) of SCOP on the entry doors or at the cash register where you scan your debit […]

Defective Products…Does It Pay To Complain?

  Have you ever purchased an item and found out it did not live up to its Quality Standards? Oddly enough most people simply toss an item with a product defect in the bin and head out to purchase the same product again. Why are we throwing money in the bin when all it may take is a simple phone call or email to the company? Most manufacturers have a quality standard that their products are built on whether it’s food, health and beauty, automotive etc. These companies work hard to make sure that their mission of sending out Quality merchandise is priority and so is customer service. Although standardized procedures are in place anything can happen along the manufacturing line that may consider a product defective yet it makes it through the quality inspection. Not every manufacturer has robots that do the inspections so we rely on the human eye to catch defects that should not get out to the customer. From the human eye we also rely on technology and if technology fails us that also might give us the green light that a product is up to code and ready for shipment when it’s not. Manufacturers understand that perfection doesn’t come […]