This is a case where the cooking skillet wins and the customer who doesn’t care to listen or understand the rules rather just wants her product for less.
Happy customers spending their money are what most businesses aim to have, but what happens when you can’t make a customer happy and they start a public argument with you?
Cooking skillet frenzy
This happened the other day at the grocery store where a couple was chatting to the cashier about a cooking skillet that scanned wrong and they wanted to have the scanning code of practice (SCOP) applied.
Yes, the store honoured the scanning code of practice so you would think it would be a cut and dry situation like most of who have had SCOP applied before. Not this time.
Apparently the cooking skillet was put on the wrong rack by another customer who clearly noticed that the other frying pans were on sale. Instead of putting the more expensive frying pan back where it belonged they just swapped it out for the frying pan that was on sale.
That meant the more expensive cooking skillet was on the same rack as the cooking skillet that was on sale. This couple was arguing that they wanted SCOP applied because the wrong price came up and it wasn’t their problem that the product wasn’t in the right place.
We kept our mouths shut mainly because we didn’t catch the full conversation from the start but put two and two together just by listening even though we tried not to. I don’t even know if this cooking skillet was one of the best pans to fry in but for them all they cared about was the price.
The couple was very upset with the cashier who refused applying SCOP as the product was simply placed on another rack by a customer who clearly had no intention of returning the higher priced product to its proper place.
We see this all the time and I think I even blogged about it before where we see products completely unrelated to a section of the grocery store sitting on a shelf because some customer just dumped it off. This was nothing unusual to us and I was pretty sure that SCOP would not be applied to this situation but then the manager was called over.
It was one of those popcorn moments, we could feel it because the tension in the air was pretty thick. These two customers were not going to leave the grocery store without their cooking skillet at the extremely low price that they were hoping to get.
When the cashier explained to the customer service manager what the situation was about she went on to say the same thing. It was clear the product was sitting on the wrong shelf because it was moved there.
The customers would not let go of the SCOP practices being applied even though the manager was making it pretty clear that it didn’t apply to this situation.
The customers started to get very vocal and loud and we were waiting for security to kick their butts out but that never happened. I’ve never witnessed customers starting a public argument out loud enough for others to turn their heads hoping to catch a front seat glimpse.
In the end the manager sat the cooking skillet down then turned to the cashier and said, give it to them at that price. I was shocked she gave in but she just didn’t know what more to say in order to get them to understand.
I imagine she would rather have happy customers than have them walk away upset never to return and to try to diffuse the situation best she could. Dealing with difficult people is not easy at times and if you’ve ever been in a similar situation (not with a cooking skillet, lol) you know what I mean.
I’m not sure what I would have done in that situation but I learned that when a customer wants something and no matter if they are right or wrong if you start a public argument about it the likelihood of you getting what you want is pretty good.
What would you have done in this situation as the manager?
What should the customer have done in this situation?
May grocery game challenge posts
If you missed any grocery game posts for the month I will post the line-up for the month each week here in this section for you.
- Do food pictures tempt you to buy the product? The grocery game challenge #1 April 28-May 4
- Does your meal plan include a new recipe each week?: The grocery game challenge #2 May 5-11, 2014
- Product strategy change may equal grocery savings: The grocery game challenge #3 May 12-18, 2014
Grocery saving tips
Click, Save and Print. It’s that easy!
Free Money Saving Downloads are awesome lists that were created to get us on track to work towards reaching our budgeting goals and now we are sharing them with you.
I hope you take the time to get back on track and start the savings process in your grocery budget today.
Get organized with a FREE freezer inventory, meal plan, shopping list, price comparison list and much more all for FREE. CLICK HERE to download all the free lists and even our family budget spreadsheet for FREE.
NEW!! You can now download the FREE Canadian Budget Binder Budget Spreadsheet in Excel…Grab it while you can… It’s FREE! We use it to budget and in large part a reason we were able to pay our mortgage off in 5 years, check it out!
Ultimate grocery shopping guide
Everything you want to know about grocery shopping in Canada is below with new information added monthly.
If you missed a Grocery Game Challenge post some of the most popular posts are listed below or you can now find the posts listed on their own page called The Ultimate Grocery Shopping Guide.
If you know a topic that should be discussed send me an email and let me know.
Food food and more food
- English muffins $2.29- 50% pink sticker=$1.15
- Sub buns $2.50
- PC white mushrooms $2.00- 50% pink sticker $1.00
- Romaine lettuce $1.99
- 2x PC tomato juice $1.44-50% pink sticker $1.44
- Unico diced tomatoes Sale $0.99
- 2 x Unico Radiators pasta Sale $0.99 each
- Celery $1.99
- Fennel -$2.99 -SCOP= FREE
Total out-of-pocket $12.05
Shoppers Drug Mart
- 4Litres Milk Sale $3.97
Total out-of-pocket $3.97
Grocery shop results
Yearly grocery budget for two: $2820
(The above total does not include the stockpile budget of $240 per year or $20 per month.)
- Total Grocery Budget for the Month: $235.00 or $78.33 week with potentially one no-shop week per month or $58.75 for 4 weeks per month. (During the months with 5 weeks we just make it work)
- Total Budget for May $235.00-$20.89=$214.11/4=$53.52
- Total Coupons Used this Week : $
- Total Coupons Used to date: $35.75
- Total Discounts this Week: $0
- Total Discounts Used to date: $5.54
- Total Gift Cards Used to date: $33.18
- Total Rewards Points Used: $20.00
- Total Rewards Points Used to date: $20.00
- Stockpile Budget ($20.00): $15.10 (extra lean beef)
- Stockpile Budget Used to Date: $20.00+$19.08+$17.94+ $2.06+$20.00+$15.10 (May)
- Total Spent This Week: $16.02
- Total Spent So Far May: $109.16+$76.59+ $16.02=$201.77
- Total Over/Under spend this shop: n/a
- Total Over/Under spend for the month: under $12.34
- Total Left to Spend for the Month: $12.34
- Total to Carry Over Next Month: n/a
- Total Spent To Date This Year: (does not include stockpile budget) Jan $242.66+ Feb $191.74+ March $255.82+April $235.07
- Weekly Overview: We didn’t need too much this week as we are away for a couple of days so we picked up a few bits before we left so we had something when we returned. I also picked up some tomato juice a few days back to make soup so I’m just adding it to this weeks shop. We have one more week of grocery shopping to do with a bit of money also left in our stockpile budget. Hopefully we can stretch our grocery dollars to take us to the end of the month.
Did you find any coupons? If so share the details in the comment section of this post where you found it and what the coupon is for with expiry.
I have no coupons that I picked up this week. Check back next week to see what coupon find might turn up.
Frequently Asked Questions
Read the rules first and if you have any questions email me or comment on this post with your question and someone will answer you as soon as possible.
- Do I have to be Canadian to post my Grocery Shop?
No, you don’t have to be Canadian to post your shops only to win a monthly prize. We have fans who post their grocery shop who live all over the world.
- When does the Grocery Game close each month?
The Grocery Game Challenge closes at midnight of the last Sunday of the last post for the month. You can post your shops all month-long.
- Does your Grocery Budget include health and beauty and laundry products?
Yes our Grocery Budget includes such items as shampoo, conditioner, laundry soap, fabric softener, dish soap etc. We don’t mind stockpiling items that won’t be affected by expiry dates or have long expiry dates but not so much food any more. It’s just one way to help cut your budget to save money.
Here are your latest Coupon Match-ups of the week and your weekly Checkout 51 offers from 25 Newspaper Inserts around Canada compliments of Save Big Live Better that you can use to help you save money in the Grocery Game Challenge.
- What is an FPC?
An FPC is a free product coupon which means you can get a free product as described on the coupon.
You can find all your store coupon policies here. If you are not sure it’s always best to call the store and ask.
I can tell you about grocery shopping and what we do in terms of shopping to save money and how it works for us. There are no wrong or right answers, just smart choices.
Over time you will gradually learn where you should and shouldn’t go in the grocery store or at least how to say no, I’m on a budget I need to buy this or that.
You may also substitute items in order to stick to your grocery budget to make it work. Nobody is perfect, heck we struggle with this part of our budget like many people do.
This is why the grocery game challenge was created to not only show you that we are like everyone else but to bring us all together to work as a team to get our budgets on track.
If you have just joined The Grocery Game Challenge 2014 get ready to dive deep into your grocery budget and learn just where you are spending, how much you are spending and what you are saving.
Feel free to read all the above posts that I linked to above which I feel are relevant to learning about the grocery budget and grocery shopping in general.
You’ve made a wise decision to take control of your grocery budget now show me your shops and let’s get saving!
Welcome to The Grocery Game Challenge Canada 2014!
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