Selling door to door as a sales representative is not an easy job as with any type of direct sales you are dealing with a potential customer face to face.
In the midst of cooking dinner tonight the door-bell rang. We weren’t expecting any friends or family to come around so I wasn’t shocked to see a salesman standing at the door.
He asked me if I had a few minutes to talk about my Rogers services as he was a sales representative from Bell Canada. Normally, I don’t talk to door to door sales people but this time I was intrigued.
I’m always looking for ways to lower our monthly budget so I wanted to listen to what this guy had to offer me. My wife was sitting on the couch feeding our son and I could hear her making grunting noises because she wanted to come to the door.
She just loves when sales people try to sell stuff to her because she tends to take it all in then hammer them with questions at the end. Likely if it were her who answered the door he would have eaten dinner with us because she’s just as sneaky with her tactics to get a good deal.
When my wife was younger she can remember going door to door to sell chocolate bars and looking for sponsors for a read-a-thon. She believes this was not only a way to motivate the younger generation but it was the beginning of entry-level sales training for them.
She’s laughing as I’m typing this remembering all the silly things she used to say in order to get someone to sponsor her or buy a chocolate bar. Most times a smile did the trick but she says she hated trying to sell products. Asking for donations was much easier for her.
Sales representative tactics
Selling the latest sales promotion like our door to door sales representative was trying to do is one way to get new customers or make money if you own a business.
With this type of marketing always comes tactics to try to make the sale because it’s not every day a business such as Bell Canada has the opportunity to be face to face with a customer like this. Normally if we want cable, internet, home phone, cell phones and even security systems we make a phone call to a provider and see what deals they have to offer.
If you don’t want to negotiate with your provider let the deals come to you. Other ways companies try to communicate deals to the masses is through print (newspapers, magazines, direct-mail), online media, television, cell phone text messages and phone calls just to name a few. Nothing beats face to face though. Why is that you ask? Because you can see your target customer and you can gauge how they might react based on their facial expressions and body movements.
Our sales representative not only said he could give us three great services for one unbeatable price as the flyer he handed us suggested but he managed to tally it all up at the door. He already knew we were Rogers customers and he knew my name. Amazing how sales representatives can get this information. Nothing is private any more.
So what are some of the tactics this sales representative used on me? Read on to find out.
He asked me if I knew how much our monthly Rogers bill was and I said No. Tactic number one is once he finds out how much we pay he has a dollar figure to work with in order to snag you from the competitor.
So now he had to rely on asking me questions about our services so he could estimate a price we pay with Rogers. He also asked if we call up every year to re-negotiate prices with Rogers. I said yes and he knew right away that we were likely getting the best deals that Rogers offered plus that we were long-time customers of Rogers.
Tactic number two was to tell us what he could give to us without the price but to say our neighbour (insert name here) just purchased this from him.
I’m not sure how that was supposed to motivate us but he must have thought if we had to keep up with the neighbours that purchasing the deal they got from him was a sure-fire way to stay in the cool neighbour loop. Not this guy, besides I had no idea who the neighbour was he was talking about nor did I care to know what services they got.
Tactic number three was to be happy for us since we had a new baby because he heard the baby cry. Pretending like he cared was a nice gesture but we know it’s just small talk to try to break the ice. It’s all part of building trust with your customer.
Tactic number four was when he managed to try to sell me the Bell bundle with what he considered was the best price around. It all boils down to price and our budget but it also helps that the services we are purchasing are high quality. Another one of those times you have think about what you are paying for and is it worth it.
In the end he managed to come up with a bundle price of $146 before taxes for (internet, cable and home phone) which did not include the wife’s cell phone that she has with Rogers.
This apparent unbeatable price was good for one year and then after that the price shot up over $200. I’m sure you could negotiate upon renewal but being a new Bell customer I don’t know how much negotiating power you would have with them. I wasn’t prepared to risk damaging our relationship with Rogers in hopes of getting a better deal after this deal was over.
If you follow our budget updates you will know that our Rogers bill is about $174 with taxes and includes the cell-phone. It also includes free Canada wide long distance which wasn’t part of the Bell offer (that was extra).
In one sense I was hopeful that I might score a better deal with Bell but on the other hand I know that Rogers has always given us some great deals when we negotiate our services each year. Being a long-standing customer does have perks on its own.
Although I declined the offer he did use his final tactic number five to say he was only in the neighbourhood this weekend and that he would let us think about it more and come back around Saturday night. I told him likely not but he still says he will be around which is fine as my answer will still be the same.
I think if you are a new customer the sales tactics he used above might be a great way to score a deal and bounce from provider to provider. You could easily do that if you were smart with your own tactics as a customer.
If you have been with your provider for a long time you might find that your provider will fight to keep you especially if you are able to get a better price from a competitor. Be warned though that once your terms of service are up that regular pricing may come into play. Read the fine print before committing.
Overall, I don’t think it was a horrible deal from Bell Canada but I’m sure the sales representative could have done a bit better on prices.
Remember negotiations go both ways so speak up if you’re not happy with pricing or services. For now I think we will stick with Rogers and if we want the Bell experience I guess we can always visit our neighbour. 🙂
Have you ever had a sales representative use marketing tactics to try to win you as a customer?
Canadian Budget Binder News
This week the blog has been super busy as usual but nothing too exciting behind the scenes. I do want to say thanks to Canadian Money Savers for mentioning Canadian Budget Binder in their Canadian Money Saver Special Edition which you can download for free.
This week I’ve been in school all week in a training course so I’ve been away most days. I can’t get away from updating my education every year as there are always new things I need to learn so back to school it was for me. It’s refreshing though to do something different for a few days although I still have to work on top of the training.
I’d like to use this upcoming week as a time to spend with my wife and son since I haven’t had much of a chance to do so. I feel bad when my wife is in the house day and night taking care of our baby so next week will be all about them. It’s been so nice outside with the lovely Fall weather that I don’t want to miss out on family walks.
Halloween is also this Friday and we are gearing up to get baby dressed up for his first Halloween although he is nowhere near able to go door to door trick or treating. This year we will dress him up in one of many costumes we have around here as we’ve been gifted them over the year from friends. I’m not sure which one he will fit in but I’ll be trying them on him this week.
What are your kids dressing up as for Halloween?
CBB blog posts this week
Just in case you’ve missed any of my blog posts this week I will link to them all below.
If you have a question that you would like to ask Mr.CBB fill out the contact Mr.CBB form on the Home Page and send in your questions. Mr.CBB will look in his mailbag weekly and pick a question to answer on the blog.
- Why you should be your own expense manager
- Budget-friendly easy dinner ideas
- Why I no longer hate making a budget
- Tiramisu in a flash!
- Should business owners control student group shopping?
Fan deals and inspirations
Submit your Brag or Inspiration If you have a brag that you want me to share email me at canadianbudgetbinder (@) [yahoo] [.ca] or fill out my contact form by Friday each week to have your brag considered for the Saturday post.
This week Jen P shares a deal she scored during a no-tax day shopping trip to the Real Canadian Super Store.
- Tide 24 use (PM Guardian) 4 x $3.99=$15.96 – 4 x $2.00 coupons (smartsource)=$7.96
- Bick’s relish reg 5 x $1.99=$9.95 5x $.99 (on sale)=$4.95 – 5 x $.50 coupons (hang tags from pickle jars)=$2.45
- Bagels $1.99 – 50% pink sticker (-$1.00)=$.99
- SD coconut yogurt Reg $4.59 on sale $3.99 – $1.00 coupon (mailed from company) $1.00=$2.99
- Head & Shoulders shampoo 2 x $4.98=$9.96 on sale at RCSS 2 x $3.88 (PM Food Basics)=$7.76 – 2 x $1.50
- Checkout 51 – 2 x $1.00 coupons (brandsaver)=$2.76
- Coupons $13.50
- Rebates $3.00
- Tax savings $3.08
Making A Difference
If you know a personal finance blogger that is making a difference and want to nominate them please send me an email canadianbudgetbinder (@) yahoo.ca so I can reach out to them for a feature story.
Hi, I am B Simple I blog at Simple Financial Lifestyle and tweet under the twitter handle of @bsimple. I started this blog because I saw many friends and family making their finances more complicated than they needed to be. I also had friends who would ask how they could manage their finances better.
I didn’t realize this myself until after a natural disaster destroyed our home and we lost most of our possessions. This experience made me realize we have to manage our finances better.
Prior to that experience I did not have any automatic payments or receive paperless statements. Well when you are not receiving mail it becomes a challenging to pay your bills when you writing a check for each bill. No bill means you did not have a mailing address at fingertips or what amount you needed to pay. Having automatic bill pay and paperless statement would have made life easier.
This experience also taught me why you need to make sure you have adequate insurance coverage and an emergency fund. I had adequate coverage for some items but not all which meant I did not have sufficient coverage to replace all my possessions. However, because I am a saver and had prepared for a raining day with cash and investment reserves, I did not put myself in a financial burden wondering where I would obtain the money to purchase new home and replace my possessions.
I now like to make things as simple as possible when it comes to my finances. At Simple Financial Lifestyle I aim to show individuals how to make their financial life easier by simplifying it. I also discuss having the right financial mindset to help you achieve your financial goals you set for yourself. My goal is to share as much information as possible to make your financial life less stressful which leads to a healthier life which hopefully leads to a wealthier life.
When I am not blogging, I am working in my full-time corporate job or spending time with my wife and two daughters. We enjoy the outdoors and taking family vacations.
Thanks CBB for allowing me to share my story on your Make a Difference segment of your weekend post!
Remember take one step at a time in order to simplify.
If you don’t already know I have a second Facebook page called The Free Recipe Depot where I share recipes from other Food Bloggers from around the world.
Once a week I pick one recipe that has been submitted as my Top Recipe of the week. Trust me when I say this is no easy task as some of these foodies can cook up a storm.
This week I wanted to feature a Halloween recipe since Halloween will be next Friday. When I saw that Karen from Baking in a Tornado posted these awesome Mummy Cookies I knew I just had to share them with you. If you want another great Halloween recipe check out my recipe for the popular Spooky Witches Fingers which are dead easy to make (no pun intended, lol) and scary!!
Every week I will pick a blog post of the week from around the web that I found interesting and want to share with you and an Editor’s top blog post pick.
Editor’s blog post pick of the week
Great post and lots to think about. I know that in conversation with people they are banking on working after the age of 65 just so they can make ends meet or they will rely on selling their house to get them through the retirement years.
The problem with this like mentioned in the article is that we don’t know what the future holds and we hope that our invested money works in our favour. Worst case our health could deteriorate which eliminates the option of working if that was in the plans for those people who might not have the funds to retire early.
The financial impact percentages of the survey were sobering to read because we often forget about ourselves when/if we plan ahead. It’s true that people are living longer and prices are going up on just about everything from housing, raising a family, gas to food and lets not forget taxes.
Google search terms
Every week I get thousands of people visit Canadian Budget Binder because they did a search online and found my blog. Keep in mind any spelling errors below are because I share with you the exact way they typed their search engine query to land on my blog.
- Roll OSAP into mortgage– That’s the first I’ve heard of anyone wanting to do that. Not sure that’s something I would do though.
- Texting and drinking while driving- Hmm, does that mean you are steering the wheel with your knee?
- All women want is money and status– You’d be amazed at what men want too.. it’s not just the ladies.
- Is there a way to get away with OSAP?– Like, what.. not paying for it? Get real!
- I will– Now there’s an awesome search term. I love when random words take someone to the blog.
Thanks for joining me for this edition of The Saturday Weekend Review #94. Join me here again for more crazy stories from around the web and at home.
Are You New To Canadian Budget Binder?
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- Check out my new Free Recipe Index
- NEW! My Ultimate Grocery Shopping Guide Canada!
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- The Saturday Weekend Review #89: Do you pay debt back on time?
- The Saturday Weekend Review #90: How sleep deprivation causes us to spend money
- The Saturday Weekend Review #91: If you won the lottery would you go bankrupt?
- The Saturday Weekend Review #92: Thanksgiving and our family values
- The Saturday Weekend Review #93: Should business owners control student group shopping?
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