grocery game monthly challenge

Valid Dissatisfied Customer Concerns At Canadian Grocery Stores : GGC 2018 #5 May 28-June 3

Speak up, Move on or Take it! The choice is yours when it comes to being a dissatisfied customer.   Ultimately the responsibility of a well-run grocery store starts at the top of the chain and trickles down but if policies and procedures aren’t met the customers will let them know. The problem is, not all customers voice their opinions to the right people or at all. Grocery store employees deal with a variety of difficult customers but then dealing with angry customers over important issues that must be dealt with right away. I find there is a difference between difficult and angry because being difficult means you want something to happen and angry is because something has happened and you want it fixed.   The Dissatisfied Customer   In any case customers often have valid concerns about the places they grocery shop at and I wanted to know from my readers what bothered them the most about our Canadian Grocery Stores. This isn’t a post to bash any particular grocery store rather it is a way to hear what the customers have to say. Most often customers won’t say a darn thing but they sure as hell think it. […]

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