The Ultimate Guide To Refund and Return Policies At Canadian Stores
Estimated reading time: 21 minutes
Don’t assume that return policies in Canada are there to protect the consumer at all times, with or without a receipt.
Just because you purchase an item online, in-store, or at a garage sale doesn’t mean you are entitled to return it.
In Canada, no law states that a seller must offer a return for a product purchased from a buyer.
What does this mean for Canadian consumers? Let’s go find out.
I’ve updated this post as of July 06, 2023.
Each store’s return policy listed below is not shown in its entirety.
Please remember that each store has a direct link to their return policy, which you should always follow.
Treat Your Product Purchase Receipts Like Money
What this means is using any of the following reasons to return a product may offer you nothing in return.
- Decided that you could not afford it
- The item doesn’t fit properly.
- I wouldn’t say I like the color or look of the item
- Another store has it on sale for a cheaper
Any store offers refund or return policies because they want customers to return and spend their money.
Keeping customers happy to know they can return a product hassle free is a big deal for consumers.
I know I’d instead go to a store where you can return a product than one that you cannot.
For example, if you purchase an item at the Goodwill store, you cannot return it as it’s final sale.
If you buy something at Value Village, you cannot get your money back, only an in-store credit to be used that day.
Learning How To Shop
When I moved to Canada, you wouldn’t catch me trying to return anything because it was something I didn’t do back home.
It was Mrs. CBB who turned me into a consumer with purchase power as well as knowledge about various return policies.
Since I was going to be the principal shopper for our household as my wife was working, I needed to know how to shop.
It’s not until something goes wrong that many consumers hit the wall because they find out they are SOL, in other words, out of luck.
Related: Understanding return policies for Canadian Grocery Stores.
How To Find Store Return Policies
Typically you will find a store’s return policies located:
- Online at the store website
- Near the cash register
- Customer service counter
- Bback of a receipt
- On a wall or floor display
Remember that these return policies could change based on a sale or promotion the store is having.
For example, a store may offer a deeply discounted product with a no-return or refund policy.
Return Policies and Receipt Keeping
One of the number one reasons a consumer finds themselves with a product they can’t use has to do with receipts.
The other is not reading return policies from start to finish, so they understand what they spend their money on.
I’ve often walked out of Home Depot or even the mall to find receipts scattered on the ground.
Fair enough, some people lose their receipt because it falls out of their hands, pockets, or bags.
Often I guess that the piece of paper that holds the key to their product return is too heavy.
Number one, littering is my pet peeve; secondly, I don’t fancy arguing with management over something I had control over.
It’s not a big deal to ask for a receipt, hang on to it, and file any receipts month by month at home.
Keep All Receipts Organized By Month
Our monthly budgeting regime in the CBB house includes a folder where we put product receipts.
We ask for all receipts for money we spend for budgeting purchases, but even if that weren’t our choice of financial management, we’d still ask.
- Budgeting purposes
- Return the product if needed.
A few seconds of your time may save you hundreds if not thousands of dollars, as one CBB nearly found out.
An error on her part almost cost a $300 restocking fee at a local Rona store, and she wanted to let us know.
Below is the portion of their invoice that was not signed upon delivery nor communicated to them.
I removed the product description above to protect their privacy, as requested.
Return Policies and Consumer Awareness
Reader Mailbag
Dear Mr.CBB,
We are completing a home renovation in Ontario and purchasing 80% of our products from a small town Rona with no local competition.
We spend so much money there because it makes sense for us as delivery costs can be expensive.
This particular Rona is independent, which I did not know until we encountered a problem with our purchased product.
We purchased the product online, and when it was delivered, we realized it was not the correct item we needed.
Assuming that it would fall under the store’s refund policy was a wrong assumption on our part.
When I contacted the store, I was told that it would cost a 15% restocking fee to have the product returned.
That translated to a whopping $300 for us to return a product that would not work for our project.
Restocking Fee
I had never heard of a restocking fee and was not informed about this before purchasing the item online.
The product was still brand new in the box as we had not opened it, and the location had them in stock.
When I called Rona Head Office, I was told that individually owned store owners could do whatever they wanted.
That kind of hit me hard as a consumer because it was not what I had expected to hear.
After reading the receipt, we noticed that it had said no refund, but the customer had to sign off.
That didn’t happen as the driver handed us the receipt and went on his merry way without our signature.
The reason the owner gave us was that because of Covid-19, he did not ask for a signature.
However, it clearly states that we were to sign the invoice, which means we agreed to the no-refund policy.
I returned to the Rona website to read their return policy and found that we meet all of the criteria for a refund.
So, that statement to consumers suggests that Rona store owners can do what they want and how they want at any time.
It essentially trumps the above return policy information for consumers who shop at Rona.
I guess it’s not a no-hassle return policy after all, but I missed the “Some conditions apply” part.
That’s the “exceptions” part highlighted below.
Hassle-Free Returns
RONA RETURN POLICY Hassle-Free Returns :
If for any reason you are not 100% satisfied with your product, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. Some exceptions and conditions apply*.
See the Appliances section to learn more about the returns and refunds policies of appliances.
With the original sales receipt
The merchandise will be refunded by the original method of payment.
Without the original sales receipt
Merchandise without the original sales receipt or not in its original packaging may be accepted at RONA Inc’s discretion.
In such an event, the lowest system price will be refunded as a store credit/gift card.
Your name, address and phone number may be required by RONA Inc., as well as a valid government identification, prior to accepting merchandise for return without a receipt only.
*Exceptions:
- There are no returns on tinted paint or stain, products that have been cut to length, modified or customized in any way, special order products, and certain products for hygienic reasons (e.g. toilet seats, masks, gloves, etc.).
- Your local store may refuse a return for items purchased at another RONA Inc. banner that it does not carry in its regular product selection.
- Gift cards, gift certificates and store credits cannot be exchanged or returned for cash or credit.
- There are no returns on used power equipment (including but not limited to lawnmowers, trimmers, snowblowers, etc.)
- Damaged or defective products are subject to the legal or manufacturer’s warranty, as applicable.
Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above.
This Return Policy may be modified at any time without notice.
After calling other Rona stores, two said they rarely charge a restocking fee if they have the product in stock.
The store we bought our items at did have the product in stock, as I had checked online.
Well, I guess the point of this email was to see if you knew what a restocking fee was in Canada.
Reading Return Exceptions Policy
I also wanted to ensure shoppers remember always reading return policies and the “exceptions policy.”
Big or small, if you spend your money and assume to get a return as I did, it may not happen.
Luckily, I contacted a Rona corporate store in a larger city, and they are returning the product for us.
The store is out of the way for us, but returning it won’t cost us $300 in gas.
I won’t repeat this mistake because I’ll ask questions before buying it if I’m not 100% sure.
At the same time, it would be nice to inform consumers on the Rona website in detail as Home Depot does with its customers.
Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee.
See the Special Services Desk for details. – Home Depot Canada
Thanks.
Anonymous, Ontario
Types Of Return Policies In Canada
No return policy is alike in Canada as each store offers a unique policy geared towards their mission and values.
1. No Return Allowed
This is straightforward and one of those return policies you want to be aware of.
It simply means that whatever you purchase from the seller is the final sale, and there are no refunds, returns, or exchanges.
2. Zero Returns Or Exchange On Certain Products
Personal goods such as bathing suits, undergarments, and earrings may be subject to a store’s no-return policy.
When you read return policies, there will always be exceptions to the rules, so read them in full.
For example, Home Depot will not return or exchange any significant appliances.
3. Returns No Receipt
Some stores will allow consumers to return products with no receipts, provided that they sell the product.
Walmart, for example, will allow returns on certain products without a receipt, but you will get an in-store gift card.
Update 2021: As of June 2020, Walmart will no longer accept returns without a receipt.
This is at their discretion, as it is for any store that allows returns with no receipts.
4. Specific Product Refund Policies With A Receipt
You need to be aware of these exceptions to the rule for return policies.
As you’ll notice from the examples in this blog post, most return policies have exceptions to the rule at the bottom.
You can return the item with a receipt; however, you still need to meet these exceptions.
The policy may also state that the product must be unused, with tags, and in the original packaging.
5. Product Return With A Receipt
The product must be returned to the store with a receipt for a full refund.
Some stores only allow you to get the product’s current price if it is past the return policy terms and conditions.
For example, a customer can return the product for a full refund within seven days and only get the current sale price.
6. Restocking Fees
Stores are entitled to charge a restocking fee in Canada if they choose. A typical restocking fee is 15% of the purchase cost.
7. Product Exchange Only
When you purchase a product under this provision, the store will only allow you to exchange the item for a new one.
You will not get any cashback for the item you want to return.
8. Product Return Time Frame
The return policy may state that the product must be returned within a set of days for the consumer to get a full refund.
Typically, we see anywhere from one week to a month in Canada, but if you’re unsure, always read or ask.
Popular Canadian Stores Refund Policies
This list does not include every store in Canada, although if you don’t see a store you are looking for, Google it.
If you’d like me to add a store refund policy and it’s not listed, please message me, and I’ll add it.
Name of the store and return policy.
For example, Walmart’s returns policy.
Home Depot Canada Return Policy
Return Policy Exceptions
Some Special Order returns are subject to a 15% restocking fee.
Cancellations may also be subject to a 15% restocking fee. See the Special Services Desk for details.
Holiday décor items, air conditioners, generators, furniture, televisions,
printers, computers and unused gas powered equipment must be returned within 30 days of delivery or in-store purchase.Any product damage and/or defects must be reported within 30 days.
Major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery.
If you are not satisfied, refuse the item before signing the delivery receipt.
Be sure to report any product defects or damages with the delivery agent.
Damages must be reported within 48 hours of delivery. After 48 hours, you may visit your local store or call 1-800-759-2054 for assistance.
Used lawn tractors, lawn mowers, snow throwers and gas powered equipment (excluding generators) will be repaired if possible in accordance with manufacturer’s warranty through a manufacturer authorized service contractor.
Please contact the Customer Care Centre at 1-800-628-0525 for further information.
Non-Returnable Items Home Depot
- Gift cards, gift certificates, and store credits
- Custom-made products and custom-tinted paint department products (unless identified as “Guaranteed to Fit” for window coverings)
- Standby generators
- Wallpaper
- Spas, hot tubs
- Utility trailers
Flexible & Easy Returns
You can return items purchased in-store or online at any Canadian Home Depot store or arrange to pick up your online order by contacting Customer Support.
You may be able to start your return online for eligible products — visit your Order Details page to check for a return option.
Home Depot In-Store Purchases
Items purchased at one of our Canadian stores can only be returned in-store.
Returns with a valid sales receipt within 90 days of purchase will be exchanged or refunded in the same tender as the original purchase.
In-Store Returns Home Depot
Returns with an original sales receipt within 90 days of purchase or 365 days of purchase if made with a Home Depot Consumer Credit Card,
The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account**
- Any purchase made by credit card will be refunded to the original credit card.
- Any purchase made in cash will be refunded in cash.
- Any purchase made by debit card will be refunded to the original debit card.
- Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.
- Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a store credit.
- Any purchase made online by gift card will be refunded to the original form of payment.
- Any purchase made in-store by store credit, gift certificate or gift card will be refunded as store credit.
Read the full Home Depot Canada Return Policy.
Rona Return Policy
Lowes Canada now falls under Rona.
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit
Read The Rona Returns and Refunds Policy In Full
Best Buy Return Policy – Best Buy Returns
If you’ve made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open.
Before heading to your local store, read our Return and Exchange policies to see if your item is eligible for a return.
Walmart Canada Return Policy
If I buy something from Walmart, can I return it?
Yes (with just a few exceptions).
We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.
Our return policy is the same for both online and in store purchases with just a few minor differences:
• Online purchases: the return timeframe begins on the date of your order’s arrival
• In-store purchases: the return timeframe begins on the purchase date. Make sure to bring along your proof of purchase.
Almost anything you buy from Walmart can be returned within 90 days with the exception of a few items below.
Exceptions
There are a few exceptions you should know about, which are listed below:
Within 14 days
Computers, Tablets, Laptops, Monitors, Printers, Camcorders, Digital Cameras, GPS Units, Wearable tech, Video game consoles & handhelds, Video games, Computer Games, Wireless Prepaid Phones
Within 15 days
Read the full Walmart Canada Return Policy.
Costco Canada Return Policy
We shop at Costco Canada, and what we love about the store is its exceptional return policies.
On odd occasions, we returned a food product we tried and did not like without hassle.
We were told that if we did not like something, we should return it for a full refund.
On Membership: We will refund your membership fee in full if you are dissatisfied.
On Merchandise: We guarantee your satisfaction with every product we sell and will refund your purchase price, with the following exceptions:
- Electronics: Costco will accept returns within 90 days from the date of purchase for televisions, major appliances*, projectors, computers, cameras, Aerial Cameras (drones), camcorders, digital music players, tablets, smart watches, Cellular Phones (return details will vary by carrier service contract) and other electronic products identified by Costco from time to time.
- Our Costco Concierge Services representatives are available to assist with technical support and warranty information for many of the products above. You’ll find a list of eligible items here.
- Diamonds: When returning items containing a 1.00 ct diamond or larger, Costco warehouses will require additional time to verify the diamond, in which case a refund will be approved upon positive verification. This process will require approximately 2 to 5 business days.
- Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
- Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
- Custom Installation Services: Custom products ordered or installed according to our members’ personal and unique specifications cannot be returned or refunded, except for warranty repair/ replacement due to failure to meet specifications and otherwise to the extent required by law.
Costco may in the future restrict its return policy regarding these and other products. Restrictions will be shown at the point of purchase
*Countertop microwaves excluded
Read the full Costco Canada Return Policy.
Ikea Canada Return Policy
Our return policy terms and conditions have been updated as of July 1, 2023.
If you’re not completely satisfied or change your mind, you can return a new and unopened IKEA product within 365 days, with proof of purchase, for a full refund to the original payment method.
No rush, no complicated conditions.
Everyone should be able to test any product, so we take back opened products within 90 days – even assembled ones, as long as it’s in unused and re-saleable condition (at IKEA’s sole discretion) with proof of purchase.
Custom-cut fabrics and custom countertops are excluded.
Mattress purchases may be exchanged once within 90 days under our Mattress Love it or Exchange it policy.
Some conditions apply. IKEA reserves the right to refuse a return (or exchange) or offer a refund card only.
A government photo ID may be required.
Was your purchase made before July 1st, 2023?
If so, click here for more details and to view our previous return policy.
IKEA Return policy | Mattress exchange
Bed Bath and Beyond Is Now Overstock.ca
Unfortunately, the brick-and-mortar stores in Canada for Bed Bath and Beyond have closed.
Since then, Overstock.ca is selling products from these stores.
What is Overstock.com‘s International Return Policy?
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.
We inspect all returns; items must be returned in new or unused condition with all original materials included with the shipment.
We must receive your returned items at our processing facility within 45 days of delivery.
If the return results from our error or defective product, we will refund the full cost of the merchandise and shipping charges.
See our International Refund Policy page for more details.
- Non-Returnable Items
Any item marked as Non-Returnable on the product page will not be accepted for returns. - Defective Product and Returns Due to Our Error
Defective items, damaged at receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. - We will inspect the item and refund you when we receive your return. Shipping fees will apply if the product is not found to be defective.
Can I get an exchange or replacement?
Overstock does not offer exchanges on products.
Orders placed through Bed Bath & Beyond (www.bedbathandbeyond.ca) may request a return for a replacement in the event of damage or defect.
For assistance, please click here to contact us.
We are unable to process replacements for all other international orders.
If you need a replacement, you must return the original item to us and place a new order for a replacement item. Contact us for assistance with your return.
For Canada Orders
- Print your return shipping label or obtain the return address from our Customer Care team.
- Write the RMA number on the package.
- Ship your package back through UPS (or if you opted to return the item on your own, any reliable, traceable carrier will work)
Read the Full Bed Bath Beyond Return Policy for Instore and Online.
Marshall’s Canada Return Policy
We will gladly refund your purchase within 10 days, with the original register receipt and tickets attached to the merchandise.
Refunds given will be in the tender paid.
Customers may also select a gift card for the value if they wish. Beyond 10 days, no problem!
With the original register receipt and tickets attached to the merchandise, any refunds given will be in the form of a gift card in the amount paid.
Our gift cards do not expire, so there’s plenty of time to choose something amazing.
Items returned with gift receipts may be exchanged or receive a store credit only.
We are unable to accept the return of merchandise in unsellable condition.
Other restrictions may apply. If you are a TJX Canada STYLE+® Loyalty member, the return period for a refund in the original tender is extended from 10 to 30 days.
Best of all, the program is free to join!
What If I Don’t Have A Receipt?
For returns without a register receipt, valid government-issued photo identification must be provided, and any refunds given will be in the form of a gift card.
Returns may be limited or declined at our discretion.
We respect your privacy and do not retain your government-issued identification number.
Read The Full Marshall’s Canada Return Policy
Pet Smart Return Policy
At PetSmart, your satisfaction is very important to us.
Returning Online Purchases
If you’re not satisfied with your petsmart.ca purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap, and other charges).
The product must be in its original packaging.
Services purchases made online must be returned in stores.
NOTE: We do not accept returns or exchanges on prescription medication products.
In-Store
To return an item in-store that was purchased at petsmart.ca, on the PetSmart app, or a delivery provider’s app, bring the product in its original packaging plus the shipping confirmation email as proof of purchase to any PetSmart store.
Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.
Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature, purchases made on a delivery provider’s app, and online services purchases may only be made in stores.
Prescription medication items and special orders cannot be returned to our stores.
The following types of purchases may only be returned in stores:
- Same-day delivery purchases
- Purchases made with our “Buy & Pickup” online feature
- Purchases made on a delivery provider app
- Purchases made using AfterPay’s payment services
- Purchases made for PetSmart services
To find a retail store near you, use our Store Locator or call (888) 839-9638.
Returning Products Purchased at a PetSmart Store
If you’re not satisfied with a product purchased in the store, bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.
Returns or Exchanges With a Receipt:
- Receipts are valid for 60 days from the date of purchase.
- If a purchase is paid in cash, a refund will be issued in cash.
- If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
- Credit card purchases will be credited to the original card used, or a merchandise return card will be issued for future use in-store. Debit card purchases will be refunded as cash. A merchandise return card will be issued if the original card is unavailable or a payment method other than a credit card was used for your order (such as PayPal).
- If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
- If exchanging a product, any positive balance will be refunded in the original form of tender.
- Merchandise return cards cannot be redeemed for cash.
Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:
- Bring the product and a valid ID to any store, and a merchandise return card for the most recent sale amount will be issued.
- If exchanged, any positive balance will be refunded in the original form of tender.
Return Exceptions
You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:
- Electronic merchandise, such as, collars, fencing, and training items
- Grooming tools
- Filters or pumps
- Non-prescription pet medication or vitamins
You must have a valid receipt to return or exchange any services purchased online.
Returning Products Purchased Online With a Payment Method Other Than a Credit Card
To return an item in-store that was purchased at petsmart.ca using PayPal, or any payment method other than a credit card, bring the product in its original packaging plus the original receipt or invoice to any PetSmart store.
You’ll receive a merchandise return card for the appropriate amount.
Read The Full Pet Smart Return Policy.
Canadian Tire Return Policy
Unopened items in original packaging returned with a receipt within 90 days of purchase will be refunded to the original payment method or exchange.
Items opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.
There are some exceptions to our Returns Policy. These include:
- Returns, exchanges or warranties on an item without a receipt may not be accepted.
- A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.
- Electronics (home audio & video, personal audio & video, cameras & accessories, and communications) may only be returned within 30 days. All other rules apply.
- Auto electronics (backup cameras, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) may only be returned within 14 days. All other rules apply.
- Ink cartridges, media, memory cards, books, DVDs, CDs, mattresses, and portable beds may only be returned if unopened. All other rules apply.
- Live goods must be returned to the original store of purchase.
- Special order hard parts and specific application automotive parts must be returned to the original store of purchase.
- Bikes cannot be returned—free tune-up within 30 days with proof of purchase.
Some products at Canadian Tire are non-refundable and non-exchangeable. These include:
- Gift Cards
- Tinted paint and stain products
- Products cut to length or modified
- Magazines
- Firearms
- Ammunition
- Fireworks
- Clearance or final sale of merchandise
- Reusable Value Bags
Further details are available in-store at Customer Service.
Where to Return or Exchange Products
Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase.
Use our Store Locator to find the store nearest you.
Exchanges
Exchanges are handled in the same manner as product returns.
To exchange a product, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire “Money”®.
See our Returns Policy for complete details, including exclusions and exceptions.
Read the entire Canadian Tire Returns Policy.
Shoppers Drug Mart Return Policy
With Receipt
- Within 30 days from original date of purchase
- Refunds will be provided in the same tender that the purchase was paid in:
- Cash will be refunded in cash.
- Debit card will be refunded to the original debit card.
- Credit card will be refunded to the original credit card.
- Gift Cards will be returned on a gift card.
- Cheques if cleared after 10 days will be refunded in cash.
- The value of any PC Optimum® points redeemed will be refunded on a Shoppers Drug Mart gift card.
Returns And PC Optimum Points
- Have your PC Optimum Card® readily available if the Card was used in the original purchase.
- Any PC Optimum Points® earned as part of the original purchase will be deducted from the account associated with the PC Optimum® Member’s card number that was used for the original purchase (whether or not the PC Optimum Card® is presented at the time of return and/or exchange). If such account balance becomes negative, your cash refund may be reduced by the value of the PC Optimum points earned as part of the original purchase, in our sole discretion.
- Customers must fill out a Refund Voucher to verify the return was completed.
- The personal information provided on a Refund Voucher is required to process the refund and is used for the following purposes:
- For auditing purposes
- To ensure customer satisfaction
- A Shoppers Drug Mart representative may contact you to confirm your customer service expectations were met.
Without Receipt
- Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.
Exchanges
- Within 30 days from original date of purchase.
- Exchanges will be offered for the same product or a product of equal value
- Exchanges will be offered for the same product or a product of equal value at the store’s discretion. A new receipt for the exchanged product will not be issued.
Read the full Shoppers Drug Mart Refunds and Exchanges Policy.
Winner’s Return Policy
We will gladly refund your purchase within 10 days, with the original register receipt and tickets attached to the merchandise.
Refunds given will be in the tender paid.
Customers may also select a gift card for the value if they wish.
Beyond 10 days, no problem!
With the original register receipt and tickets attached to the merchandise, any refunds given will be in the form of a gift card in the amount paid.
Our gift cards do not expire, so there’s plenty of time to choose something amazing.
Items returned with gift receipts may be exchanged or receive a store credit only.
We are unable to accept the return of merchandise in unsellable condition.
Other restrictions may apply.
If you are a TJX Canada STYLE+® Loyalty member, the return period for a refund in the original tender is extended from 10 to 30 days.
Returns Without A Receipt
For returns without a register receipt, valid government-issued photo identification must be provided, and any refunds given will be in the form of a gift card.
Returns may be limited or declined at our discretion.
We respect your privacy and do not retain your government-issued identification number.
Your identification number is electronically converted to a substitute number.
This substitute number, together with your identification type, name, and address, is stored on our system as set out in our Privacy Notice found at homesense.ca.
Information collected at the time merchandise is returned will only be used to process and track returns and help administer our loss prevention program.
Read the Full Winners Return Policy
Think Before And After You Shop
If I’ve learned anything about shopping in Canada, there may be legislation for everything you buy.
Always know what you are getting into when you set out to purchase something, whether at a private sale or in a shop.
Saving money is great; however, not taking the time to research return policies and hanging on to receipts will hurt your wallet.
Policies Can Update At Any Time
Note: Always visit the store website for updated revisions to their store refund and return policies.
This is just an awareness blog post and not store legislation.
Your province or territory may have legislation giving you the right to return specific products or cancel contracts.
Contact your provincial or territorial consumer affairs office for more information. – Consumer Affairs Canada
