grocery game monthly challenge

How To Return Food To A Grocery Store Successfully : The Grocery Game Challenge 2018 #4 May 21-27

how to return food to the grocery store successfully

YOUR MONEY IS IMPORTANT TO YOU SO MAKE SURE YOU GET WHAT YOU PAY FOR

 

Step-by-Step I’m going to walk you through how you can return food to a grocery store so the next time you’re not a happy customer you know how to get your money back! I don’t often return food but when I do I make sure I get our money back

How many times have you eaten something new or food that you were familiar with from the grocery store and you just didn’t like it? I’m betting you can count a few times on one hand in your lifetime but I want to know, what do you do about it?

Today, I’m going to walk you through exactly how we would return food to a grocery store including what we would say and do. When I first moved to Canada there was no way in hell I was returning anything food or not. In fact, I had no idea how to grocery shop in Canada which meant I was starting from scratch. I’m not alone, this happens every day even with people born and raised here.

Today, my views and experience have greatly changed only because my wife motivated me to get in there and do it myself. Sometimes it’s hard to return something when you aren’t familiar with the process or you don’t want to look like a fool. Trust me, you won’t.

I hope this offers a bit of inspiration to those of you who hesitate or feel cheap about doing something like this. Don’t be, it’s your money and you should be getting the best quality even if it is no-name brand products you buy.

 

Yuck, I don’t like that

 

Most consumers who buy food that they don’t end up liking do one of five things;

  1. Throw it out
  2. Gift It or pass it on
  3. Hide it in other foods
  4. Feed it to the dog or other pets
  5. Return it- YES you can return food you don’t like to a grocery store depending on their return policy.

No one should ever consider food waste as an option of getting rid of food when it is edible and someone else can eat it. Just this week we emptied 3 large freezers of food and donated it all to a family in need.

There is always someone out there who WILL eat it even if you don’t like it. I’ve seen numerous times on buy and sell sites people offering up food that they didn’t care for or that is hardly used. People jump on this stuff because it’s FREE and when the money is tight food is food. There is no room for being picky when food is limited and scarce.

Obviously if you’ve purchased food and it has gone off before the expiry date that should fuel even more to bring it back to get your money back. Keep in mind that expiry dates differ and just because it says it expires in a day or a week doesn’t necessarily mean it won’t be spoiled ahead of time.

I don’t know if you remember but a few weeks back we made a trip to Costco where we purchased Kirkland Burgers for $19.99 on sale with one of those Costco coupons they hand out at the door. Mrs. CBB and I typically make homemade burgers but thought we’d give them a try since we often see Costco customers loading up on them.

They can’t be that bad right?  WRONG, at least for us. I know there are consumers who just love the Kirkland burgers and like any product you like some, you love some and there are some that will never touch your lips again.

They were a horrible mess for us and my brother and sister-in-law agreed since they bought the same bag on sale as we all went together. We did not put them on the BBQ first because we wanted to do the frying pan test which was an epic failure which was enough motivation for us to return them.

Sorry Costco but those burgers start out looking like a big beautiful burger and in the end curls up like an upside down turtle shell. Haha, you know what I mean. We didn’t find much flavour at all but when you add condiments who tastes a burger. It must be seasoned correctly though with salt. It tastes like those cheap hamburgers when in fact Kirkland burgers are expensive to buy.

This was just another reminder for us that you don’t always get what you pay for and homemade is best. We like to learn and explore products so we can write about them for all of you but the best part about Costco is their return policy.

If you purchase an item that is defective or with which you are not satisfied, you may return it for a full refund. We ask that you return the merchandise:

  • within thirty (30) days of purchase;
  • in the original packaging;
  • with a Costco receipt.

Costco has what we’ve heard one of the best return policies in Canada for everything they sell including their membership if you are not a satisfied customer. Obviously there are some restrictions but for the most part you can bring anything back. Big ticket items like electronics and jewellery you will have 90 days from the date on your receipt to return them. We don’t care about that right now because we’re all about the food today!

Costco’s generous return policy for their warehouse also means that those horrible Kirkland burgers will be going back with us the next trip we make to Costco. The bag is open, we do have the receipt but even if we didn’t they would still process it for us.

Keep in mind Costco will track your spending and returns so they know what you are doing so they can track those abusing the return policy system they have in place. If you’re returning food on a weekly basis that is half-eaten I”m sure the red flags will start popping up.

 

How can I return an item purchased in a Costco Warehouse?

We are pleased to offer what we believe is one of the best return policies in the industry. With a few exceptions, Costco has a 100% satisfaction guarantee on all of our merchandise.

If you are not completely satisfied with your Costco purchase, simply return the product to any Costco warehouse. Please include the product packaging if you have it, although we do not require it for a return to be processed. We also prefer that you provide your original receipt, but if it is not available, we will do our best to process your return without it.

If you’re not sure you can always Just call 1-800-463-3783 or go to Costco.ca and select Customer Service.

 

Grocery Store Return Policy

 

Whatever you do, don’t throw out food that you purchased and still have a receipt for because you most likely can bring it back.. Don’t view it as a hassle rather a part of customer service where your grocery store wants to see you as a happy customer. Odds are you will be making another trip to the grocery store for another shop so don’t hesitate to bring along the product(s) that you didn’t care for along with your receipt. This is why I always tell my readers to keep their receipts because they aren’t just a piece of paper they are considered money in your pocket if you don’t like something that you purchased.

Thankfully, almost all grocery stores in Canada will take back food that you don’t like with-in a specified time-frame in accordance to their return policy. They may not be as simple as Costco but if you aren’t happy with a product or service most often you just let them know why and they will return your money or offer you an exchange or in-store credit.

Zehrs is another grocery store we frequent and any time we’ve wanted to bring back food we didn’t like their return policy gave us no hassle. You must abide by their return policy rules which is comparable to almost all grocery stores in Canada.

Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Zehrs also has a “Try It You’ll Love It Guarantee”. The things you learn when you read the FAQ’s of websites. This is the fine print most consumers glance over or don’t read at all but offer valuable information to consumers. It’s your money.

The Try It You’ll Love It Guarantee™: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund.

 

The Return Policy scenario- How to return food

 

Always read the front or back of your receipt which is where most grocery stores put a blurb about returns and exchanges. If you are not sure, look online or make a quick phone call to customer service of the grocery store where you purchased the item. Don’t roll your eyes it takes no time at all.

Falling with-in policy time-line bring the product in a bag with the receipt back to the grocery store and head straight to the customer service counter.

Customer service: Hi, How can I help you?

Customer: Hello, I’d like to return food that we bought which my family did not like. This is when you open your shopping bag and pull out the product to show customer service.

Customer Service: No problem sir, Do you have your receipt? In this instance we would also provide our Costco membership card. He/She may ask you about your reasons for the return. Just tell it like it is.

Customer: You can tell them more about why you didn’t like a product or just shut your mouth. Typically, only answer when they ask questions unless of course you want to ask your own.

Customer Service: Do you have the credit card you used to make this purchase? Yes, or No- Sometimes they will just give you back the cash if no or an in-store credit depending on the grocery store terms and conditions return policy. You may also have to sign your name to a return receipt that they produce for their own records.

If for example they deny you their return policy don’t be afraid to escalate and ask if there is a manger on site. Talking to a manager sometimes clears up any confusion especially if the staff member is new and just learning.

Customer: Thank-You very much.

Customer Service:  No problem sir, enjoy your shop.

That’s it! It doesn’t have to be complicated at all. Besides, customers service probably does many returns on a daily basis that it’s just procedure. As a consumer you have to remember that grocery stores want your business so they will do anything to keep you coming back, with-in reason. The smaller grocery stores and mom and pop shop variety stores likely won’t be so generous with returns as such but it never hurts to ask, right?

I’m off to make an All-Beef Costco hotdog now those are hotdogs!! Delicious!

Discussion: What are some food products you’ve returned to a grocery store? Did you have any problems? For example- they declined, you didn’t have a receipt etc.  Share your comments in the comment section below.

Mr.CBB

 

May Grocery Game Challenge

 

Join the 2018 Grocery Game Challenge (GGC) but before you do you must read The Grocery Game Challenge Rules and Print the 2018 Schedule which includes new prizes!

 

Free Money Saving Tools 2018

 

Click, Save and Print. It’s that easy!

This is the budget that brought us to debt freedom back in 2013 and now I’m offering to all of you for FREE. We still use this budget every month as it helps us to see our overall financial picture.

2014 Free Money Saving ToolsDon’t pay someone for these services, I’ve done the work for you along with some help from other amazing bloggers.

You can download the FREE Canadian Budget Binder Budget Spreadsheet in Excel It’s FREE! We use it to budget and in large part a reason we could pay our mortgage off in 5 years, check it out!

Free Money Saving Downloads are awesome lists created to get us on track working towards reaching our budgeting goals and now we are sharing them with you.

Get organized with a FREE freezer inventory, meal plan, shopping list, price comparison list and much more all for FREE.

CLICK HERE to download all the free lists and even our family budget spreadsheet. So many free resources at your fingertips.

 

Ultimate Grocery Shopping Guide 2018

 

the ultimate grocery shopping guide cbbEverything you want to know about grocery shopping in Canada is packed into this amazing FREE grocery shopping guide that has taken 6 years to create.

The Ultimate Grocery Shopping guide is ongoing with new informative money-saving posts added every month.

Even if you don’t live in Canada there are some amazing budget saving tips that will help put you on the path to more savings at the supermarket.

Share this guide with your friends and tell them about Canadian Budget Binder especially if they are struggling with their grocery budget.

The time is NOW to get started saving money on groceries so please enjoy the  many money-saving posts in the The Ultimate Grocery Shopping Guide.

 

2018 Grocery Shop Results

 

Yearly grocery budget for two + 1 Toddler 2018: $3600 or $300/month (The above total does not include the stockpile budget of $300/year or $25/month.

Points Overview (add any other sections you need to show us your savings or that you would like to track on your own)

  • Total Grocery Budget for this Month: $300
  • Total Grocery Budget with any carry-overs $300
  • Total Gift Cards used to date: $0
  • Total Rewards Points redeemed this week: $0
  • Total Rewards Points used to date: $0
  • PC Optimum Points to Spend: 3,200,000
  • Scanning Code of Practice (SCOP) to date $0

Coupon Apps (add any other apps you use to save money)

  • Zweet -$0
  • Checkout51- $1.50

 

Our Grocery Shop This Week

 

Costco

  • 3 pack Dempsters Whole Wheat Bread $5.99
  • 3 pack seedless cucumbers $2.79
  • Monster bag of Spinach $3.59
  • Strawberries 2lb $4.29
  • 2 x Whipping Cream $4.15 each
  • 2 x Butter $3.99 each
  • 2l Hellman’s Mayo $5.49
  • Tasters Choice Instant Coffee $10.99
  • Double Brie $7.69
  • 2x 10% cream $1.95
  • Avocados $8.99 (large size)
  • 3 pk PIllers Salami $10.99
  • Manzinilla Olives $5.99
  • 2 pack Sour Cream $2.89

Total Our-of-Pocket $89.87

Note: All totals below already have tax factored into them.

  • Total to spend this month : $262.16
  • Stockpile budget 2018 : $25.00/month
  • Stockpile budget used this month: $0
  • Christmas Reserve Fund : $35/month $175 Saved
  • Total coupons used this week: $0
  • Total coupons used to date: $1
  • Total in-store discounts this week: $0
  • Total in-store discounts to date: $116.54
  • Total spent this week: $89.87
  • Total spent so far this month: $268.87
  • Total over/Under spend this shop: over
  • Total left to spend for the month: -$6.71
  • Total Spent To Date 2018: (does not include stockpile budget) Jan $323.04+Feb $169.42+March $228.70 + April $337.84+ May $ + June $+July $+August $+September $+ October $+ November $ + December $

Weekly Overview (your final thoughts)

We went over this week but we haven’t touched our Stockpile budget which leaves us the extra $25 in case it is needed.  This week was a quick stop to Costco to load up on some sales. With travelling to the inlaws house so much we are trying not to buy more food than we need in our house for now.

Oh, we made homemade keto wraps last night and they area amazing and so simple.

MR.CBB

 

2018 Coupons and Coupon Apps

 

Here are some great places you can find Canadian Coupons! These are your latest Checkout 51 offers which you can use to help save money.

Related: Are coupon apps taking over the paper coupons?

If you notice I’m missing a valuable link please message me and I’ll add it below.

Sign up for the Nielsen Canada Home Scan Program and you can earn rewards points fast to redeem for awesome products or gift cards. I did this in the UK and loved it!!

Where can I find Canadian Coupons 2018?

Plus check out these other hidden areas online to get more coupons!!

If any of the links below don’t open properly please report them to my email address or use comment form.

 

Grocery Game Challenge 2018 FAQ’s

 

  • Grocery Game Challenge RULES: Read the rules first and if you have any questions email me or comment on this post with your question and someone will answer you as soon as possible. The rules have been updated to reflect changes for the 2018 challenge year.
  • Do I have to be Canadian to post my Grocery Shop?: No, you don’t have to be Canadian to post your shops. We have fans who post their grocery shop who live all over the world.
  • What is prize payout?- I’ve changed the prize to yearly so I’ll be tracking everyone’s shop and draw accordingly for larger prize payouts.
  • When does the Grocery Game close each month? Ideally you would want to have all your shops in by the end of the month for review in order to make improvements for the next.
  • Does your Grocery Budget include health and beauty and laundry products?: No, our Grocery Budget does not include such items as shampoo, conditioner, laundry soap, fabric softener, dish soap etc. As of 2014 we no longer included such items in our grocery budget so we could see our actual food numbers at the end of the year in order to plan accordingly.
  • Do you stockpile food? We don’t mind stockpiling items that won’t be affected by expiry dates or have long expiry dates but not so much food any longer as we found we weren’t eating it fast enough. Stockpiling is still great and just one way to help cut your budget to save money if you do find items that you can buy in bulk at a sale price.
  • Canadian Coupons: Where can I find Canadian Coupons?: Here are your latest Checkout 51 offers that you can use to help you save money in the Grocery Game Challenge. There are many great Canadian Couponing websites online that share weekly coupon match-ups so you can plan your grocery list.
  • Best Coupon Apps: Coupons are slowly fading with mobile coupon apps being the big rave these days. Just recently the popular coupon site Save.ca that mailed coupons to households has gotten involved with the addition of a new mobile Save.ca app joining forces with the many other coupon apps available. If you find an app that I don’t talk about please let me know as they are always being added and I’d like to review them.
  • What is the Best Flyer App- We use Flipp on our Iphone so if you wan to have all your flyers in one spot download Flipp from the Apple Store or get it on Google Play.
  • What is an FPC?: An FPC is a free product coupon which means you can get a free product as described on the coupon. Some of these coupons have an expiry date and others no expiry date so be sure to check.
  • What is GGC?– The Grocery Game Challenge of course!
  • How Do I Know what stores accept coupons?:  If you are not sure it’s always best to call the store and ask.
  • How Do I Grocery Shop?: I can tell you about grocery shopping and what we do in terms of shopping to save money and how it works for us. There are no wrong or right answers, just smart choices.

If you’ve just joined The Grocery Game Challenge 2018 get ready to look at your grocery budget by learning;

  • Where you are spending money
  • How much money you are spending
  • How much money you are saving every month

If you want to learn everything I know about grocery shopping in Canada check out my Ultimate Grocery Shopping Guide!  You’ve made a wise decision to take control of your grocery budget now show me your shops and let’s get saving!

Welcome to The Grocery Game Challenge 2018!

-Mr.CBB

Are You New To Canadian Budget Binder?

  • Follow Me on Social media by clicking any of the buttons below on the blog.
  • Check out my new Free Recipe Index
  • If you like FREE then click this link for my FREE Excel Budget Spreadsheet and all my Free Money Saving List
  • Don’t forget to Subscribe to Canadian Budget Binder by Email to get my daily email. Once you subscribe you MUST VERIFY your email account so check your spam folder and inbox for that email! By Subscribing you get all the inside scoops first plus any new finance tools and tips.
  • If you notice and broken links or errors please email me or leave a comment below.

Comments

  1. MAY 21-27
    Yearly Budget for 1 Adult $2400 or $200/mo
    Total Grocery Budget with any carry-overs $200

    STORE: NO FRILLS
    -Eggs $2.00
    -Astro Yogurt $1.97
    -Heavy Cream $2.19
    -2 x PC Ice Cream Bars (@3.97 each) $7.94
    -Bananas (@0.66/lb) $1.34
    -Blueberries $2.00
    -Ace Ciabatta Demi Bread $2.00
    -Ace Garlic Oval Bread $2.00
    -2 Plastic Bags $0.10
    Total Out Of Pocket $21.54

    POINTS OVERVIEW
    Total Gift Cards used to date: $41.21
    Total Rewards used to date: $42.61
    PC Optimum Points Balance: 3330
    PC Optimum Points Redeemed: 0
    Scanning Code of Practice (SCOP) to date $0

    COUPON APPS
    Checkout51- $6.95

    GROCERY SHOP THIS WEEK
    Total to spend this month : $200
    Total coupons used this week: $0
    Total coupons used to date: $0
    Total in-store discounts this week: $0
    Total in-store discounts to date: $0
    Total spent this week: $21.54
    Total spent so far this month: $164.04
    Total over/Under spend this shop ($40/wk): Wk1-3 Over $22.50 + Wk 4 Under $18.46 = Over $4.04
    Total left to spend for the month: $35.96
    Total Spent To Date 2018: Jan $217.46 + Feb $127.79 + Mar $124.18 + Apr $121.50

  2. Anne Russell says:

    Hi Mo
    They sure do, I’m in Ontario. I called for prices first and asked about the Optimum points. Then I high-tailed it into town and earned 45000 points on test strips and syringes. $45 rolls into my grocery budget!

    • We just got her a bunch but she’s on Trillium so I don’t know how that would work. We paid the deductible. We’re still trying to sort it all out as they won’t talk to us. Going through the courts right now. It’s a process I don’t wish on anyone.

  3. When I have not been happy with a food product, I contact the manufacturer. The grocery store can only give you back what you have paid, but the manufacturer will usually give extra for your feedback. The last time I had issue was on fresh noodles, they were moldy before the expiry date. I contacted the company and was sent 3 types of their non-perishable noodles.

    • We’ve contacted the company before and was sent a cheque for a refund not thinking we could have returned it to the store as well for a refund. That would be double-dipping and something we wouldn’t do. I do know that companies will offer coupons etc. for feedback on Quality and certainly contacting them is a great suggestion.

  4. Mary Campbell says:

    MAY – Week #4 of 5- May 21-27, 2018

    2018 GROCERY BUDGET / STOCKPILE BUDGET AND US RESERVE:

    •Total Grocery Budgeted For Year: $190.00 x 12 = $2,280.00 for 2 adults

    ============================================================================================

    REMARKS FOR THE MONTH:

    We had a lovely Victoria Day Weekend…including watering & enjoying our newly planted flower beds & planters. What a difference a splash of color makes!

    REMARKS FOR THE WEEK:

    This is a NO SHOP WEEK! No matter how hard I tried, I just couldn’t motivate myself to go grocery shopping. Hubby in fact was giving me the gears on how long it has been since I did shop! Oop! LOL 🙂

    ============================================================================================

    OUR “CANADIAN” SHOPPING:

    OUR NEXT SHOP WILL BE NEXT WEEK

    ============================================================================================

    OUR “US RESERVE” SHOPPING:

    OUR NEXT USA SHOP WILL BE LATER IN MAY…HOPEFULLY!

    ============================================================================================

    2018 Y-T-D GROCERY SAVINGS:

    •Total Loyalty Card Price Reductions This Year: $238.06

    •Total Coupons/Rain Checks Used This Year: $0.00

    •Total Price Match Savings Used This Year: $0.00

    •Total More Points Earned This Year: 11027.76 Points

    •Total Air Miles Earned This Year: 397 Air Miles

    •Total PC Optimum Points Earned This Year: 11,900 Points

    ============================================================================================

    • SUMMARY OF FUNDS Y-T-D:

    $ 950.00 Grocery Budget JAN-MAY

    ($10.81) NET RESERVE TRANSFERS

    ($ 875.19) Actual CASH SPENT

    $ 64.00 AVAILABLE Y-T-D GGC SPENDING NOT INCL RESERVES

    ——————————————————————————————————-

    • RESERVES Y-T-D:

    $ 117.74 Freezer Re-Stocking Fund

    $ 237.59 Holiday Season Fund + $270 PC Optimum Points ($230 Mary + $40 Larry) + $10 Dream Air Miles
    = $517.59

    $ 687.50 Summer Season Fund

    $ 611.87 US Shopping Reserve

    $ 88.80 GGC Savings Reserve

    $ 0.00 Points Redeemed Reserve

    OUR CURRENT TOTAL UNUSED RESERVES ARE $1,743.50. This means the 1,761.30 that we carried forward from 2017 PLUS AN ADDITIONAL $612.27 that we have added in 2018, LESS $630.07 that we have drawn out for use in 2018.

    ============================================================================================

    • Hi Mary,
      Looks like it might be you and I for the GGC… warriors!!! So far you’ve both spent under $1000 for groceries since the beginning of the years, impressive! What tips would you give to someone just starting out that would tell you that it’s IMPOSSIBLE to do so for a couple. There’s always the people that never believe it to be possible although we know it is. Mr. CBB

      • Mary Campbell says:

        I would say…watch my shopping. I never buy anything that isn’t on sale. If it’s not a “loss leader” in the flyer, it’s not on my list. I operate with a huge stockpile of the regularly used items (i.e. canned NO SALT tomatoes) but it’s not unusual for me to buy enough for a 12 week period when there is a good sale. Remember the last time Cloverleaf Tuna in water was on sale for $1 a can…and I bought 30? We go thru that much in 12 weeks.

        You’ll also notice that I tend to lean towards predominantly vegetarian meals with a little fish/seafood to liven up our weekly meal plan. It’s a lot cheaper than buying packages of chicken, pork and beef these days. You’ll notice that if I do buy an animal protein, it’s definitely not more than once a month and mostly for hubby’s benefit. I make oodles of homemade soups and it’s so easy to fill a soup pot up with all sorts of in season vegetables, a small amount of some sort of protein and lots of seasonings to make it taste yummy.

  5. Anne Russell says:

    I have done returns at a Grocery store from time to time with good reasons, ie. spoils quickly but I haven’t thought of returning something I didn’t like! Makes sense to me now.
    Newfound knowledge: Shoppers drug mart gives points on non-prescription pharmacy items like diabetic test strips which really adds up to something on bonus days!

Trackbacks

  1. […] Last shop May- How to successfully return food to the grocery store […]

Add Your Comment

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: