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⭐⭐⭐⭐⭐ Still using Freedom Mobile after nearly six years.
I’ve kept my $19 promotional rate while my included monthly data has grown from 1.5 GB to 36.7 GB.
Originally published: 2020
Last updated: July 2026
I’ve been a Freedom Mobile customer for several years and continue to use the service. Since this review was first published, Freedom Mobile has changed ownership, expanded its network, and introduced new plans. I’ve updated this article to reflect my ongoing experience while keeping my original review intact.
About this review:
I’ve been a paying Freedom Mobile customer since 2020. This review is based entirely on my own experience using the service for nearly six years. I purchased my own plan, received no payment from Freedom Mobile for this review, and will update this article as my experience changes.
💡 Mr. CBB’s Bottom Line
If your goal is to lower your monthly cellphone bill, switching to Freedom Mobile has been one of the best money-saving decisions I’ve made. I’ve continued paying my $19 promotional rate since 2020, while my included monthly data has increased from 1.5 GB to 36.7 GB.
Freedom Mobile Review At A Glance
| My Experience | Details |
|---|---|
| Customer Since | 2020 |
| Years as a Customer | Nearly 6 years |
| Plan Type | Grandfathered prepaid promotional plan |
| Current Monthly Payment | $19 before tax (about $24 with tax) |
| Original Monthly Data | 1.5 GB |
| Current Monthly Data | 36.7 GB |
| Contract Required | No (prepaid) |
| Would I Recommend It? | ✅ Yes, based on my personal experience |
The details above are based on my personal Freedom Mobile account as of July 2026. Plans, pricing, and promotions for new customers may differ.
Is Freedom Mobile Worth It?
If you’re shopping for a new cellphone provider, chances are you’re wondering whether Freedom Mobile is worth considering.
I asked myself that same question back in 2020 when I decided to switch.
Like many Canadians, I wanted to lower one of my recurring monthly bills without giving up the features I actually used. Since Canadian Budget Binder is all about helping Canadians save money, reducing my cellphone bill was an easy place to start.
Fast forward nearly six years, and I’m still a Freedom Mobile customer.
This review isn’t sponsored. I’m a real paying customer sharing my personal experience after almost six years with Freedom Mobile.
Why I Switched to Freedom Mobile
When I first joined Freedom Mobile, I wasn’t looking for the newest phone or the biggest data plan.
I wanted:
- A lower monthly cellphone bill
- Unlimited Canada-wide calling
- Unlimited global texting
- Enough data for everyday use
- Reliable service
At the time, Freedom Mobile offered exactly what I needed.
My Original Plan
My Freedom Mobile account still shows the grandfathered promotional plan I originally signed up for in 2020.
Although my data has increased significantly over the years, I’m still on the same legacy plan.
My original promotional plan included:
- Promo Freedom Nationwide Talk + Text + 1.5 GB
- Unlimited Canada-wide calling
- Unlimited incoming calls
- Unlimited global text messaging
- Voicemail+
- Caller ID
- Call Waiting
- Conference Calling
Back then, 1.5 GB of data was more than enough because I connected to Wi-Fi whenever possible.
My Freedom Mobile Experience After Nearly Six Years
This is where my experience differs from many online reviews.
I’m still using that same grandfathered promotional plan.
Although my account still references a $29 promotional plan, I don’t actually pay $29 each month.
Because of the promotional discounts that have remained on my account since 2020, my automatic monthly payment is still $19 before tax.
Including taxes, my monthly renewal comes to about $24, which is automatically added to my prepaid balance before my monthly renewal.
One thing that confused me at first was Freedom Mobile’s Top-Up Balance.
Unlike many traditional monthly cellphone plans, prepaid Freedom Mobile accounts maintain a balance that is used when your monthly plan renews. Auto Pay adds funds to your account, and the monthly renewal is deducted from that balance.
It doesn’t mean your plan costs more—it simply means your account needs enough prepaid funds available when your renewal date arrives.
How My Freedom Mobile Plan Has Improved
One of the biggest surprises over the years has been how much additional value Freedom Mobile has added to my account.
When I first signed up in 2020, I had:
1.5 GB of monthly data
Today, my account includes:
36.7 GB of monthly data
Freedom Mobile added bonus data promotions to my account over the years without requiring me to switch plans or pay a higher monthly price.
My Plan Then vs. Now
| Year | Monthly Data | Monthly Cost (Before Tax) |
|---|---|---|
| 2020 | 1.5 GB | $19 |
| 2026 | 36.7 GB | $19 |
I honestly use less than 1 GB most months, so I now have far more data than I actually need.
That’s an increase of more than 24 times the original monthly data amount, while my monthly promotional price has stayed the same.
Features I Use Every Month
Even after nearly six years, these are the features I use regularly:
- Unlimited Canada-wide calling
- Unlimited incoming calls
- Unlimited global texting
- Voicemail+
- Caller ID
- Call Waiting
- Call Forwarding
- Conference Calling
- Auto Pay
For my needs, they’ve been more than enough.
Freedom Mobile in 2026
Freedom Mobile has changed considerably since I became a customer.
Today they offer:
- Canada-wide coverage on many plans
- 5G access (where available)
- eSIM support
- Family plans
- Prepaid and postpaid options
- International roaming in more than 120 destinations
- Referral rewards
- Travel options
As with any cellphone provider, plans and promotions change regularly, so it’s worth checking the latest offers before making your decision.
Freedom Mobile vs. Canada’s Major Carriers
Rather than comparing plan prices that change frequently, here’s how Freedom Mobile compares on common features.
| Feature | Freedom | Bell | Rogers | Telus |
|---|---|---|---|---|
| Canada-wide calling | ✅ | ✅ | ✅ | ✅ |
| Unlimited texting | ✅ | ✅ | ✅ | ✅ |
| 5G available | ✅ | ✅ | ✅ | ✅ |
| Wi-Fi Calling | ✅ | ✅ | ✅ | ✅ |
| eSIM | ✅ | ✅ | ✅ | ✅ |
| Family plans | ✅ | ✅ | ✅ | ✅ |
| Referral rewards | ✅ | ❌ | ❌ | ❌ |
Pros and Cons of Freedom Mobile
Pros
- Affordable monthly payment
- My promotional price has stayed the same
- Data has increased from 1.5 GB to 36.7 GB
- Canada-wide calling
- Unlimited global texting
- Easy online account management
- Excellent value for my needs
Cons
- No cellphone provider is perfect.
- Coverage can vary depending on where you live and travel, especially in more rural parts of Canada.
- Before switching, check Freedom Mobile’s coverage map to ensure it meets your needs.
Who Is Freedom Mobile Best For?
Freedom Mobile may be a good fit if you:
- Want to lower your monthly cellphone bill
- Live or work in cities or suburban areas
- Mostly use Wi-Fi at home or work
- Want good value without paying for unlimited premium data
You may want to compare other providers if you:
- Spend a lot of time in remote areas
- Travel internationally regularly
- Need specialized business features
Frequently Asked Questions
How much do you actually pay?
My promotional plan renews at $19 before tax. With taxes included, my monthly renewal is about $24.
Why does your account mention $29?
That’s the original promotional plan price. My long-standing discounts reduce what I actually pay each month.
Why do you have a Top-Up Balance?
Because I’m on a prepaid account, money is added to my prepaid balance, and my monthly renewal is deducted from that balance. It’s simply how prepaid Freedom Mobile accounts work.
How much data do you have now?
I started with 1.5 GB in 2020.
Today I have 36.7 GB, thanks to the bonus data promotions Freedom Mobile added over the years.
Would you still recommend Freedom Mobile?
Yes.
If I weren’t happy after nearly six years, I would have switched providers long ago.
Thinking About Switching?
If you’ve decided Freedom Mobile is right for you, and you’d like to support Canadian Budget Binder at no extra cost, you’re welcome to use my referral link.
If you’re eligible, both you and I will receive a $25 Freedom Mobile service credit after activation under the current referral program.
Thank you if you choose to use my link. It helps support Canadian Budget Binder and allows me to continue creating free budgeting resources for Canadians.
Referral Link: https://referme.to/mob-70
Final Thoughts
Looking back, switching to Freedom Mobile has been one of the easiest ways I’ve reduced a recurring monthly expense.
Nearly six years later, I’m still paying $19 before tax each month, yet my plan has improved dramatically since I first signed up. That’s why I continue recommending Freedom Mobile to Canadians looking for a lower cellphone bill without giving up the features they need.
Every Canadian has different needs, so I always encourage comparing plans, coverage, and features before making a decision. But based on my own experience, Freedom Mobile has delivered exactly what I was hoping for: an affordable cellphone plan that has continued to improve over time.
Hello,
I just wanted to let you know that the pre-paid plan that you have for $19.99 includes the digital discount, and you will not get the additional $5 savings for pre-authorizing your monthly payment via credit card, like you wrote because the “digital discount” is for pre-authorization of your credit card.
Thank you,
Aneta
Hi Aneta,
Oh, is that what I wrote? I knew that. Thanks for finding that error for me. I’ll go update it.
Mr.CBB
The person who wrote this is clearly paid by freedom, If i could give negative reviews this is the only time it would be worth it, NEVER GO WITH FREEDOM MOBILE. i had been with freedom mobile for over 8 years and i had the same phone i bought from them in the beginning, i broke my phone recently and i lost my job due to Covid-19, i called in to wind to put my phone number on hold until i can get the money to start paying for a new one. NOW THIS I WHERE I FIND OUT THAT WIND/FREEDOM HAS ZERO CUSTOMER LOYALTY, i have never once called in to try to lower my rate or change anything because i was happy with the price, but since the beginning I HAVE HAD THE WORST CELL SERVICE/RECEPTION OUT OF ANYONE I HAVE EVER MET but i had never once called in to complain about anything. When i get on the phone with Freedom i explain my situation and they explain that i can put my phone on vacation mode for the two months i need and its 15$ per month, now i’ve worked for another phone provider in the past so i know that i have been the most loyal customer possible, never once missed a payment. I ask the gentleman for the 30$ to be waived due to Covid and the fact that i have never once received a credit from them for anything despite the bad cell service messing up alot of my days. The man on the line refuses outright and says that no one could waive that no matter what. I get the agent to transfer my to loyalty department and they refuse also and are fine with letting me go for the 30$, i speak to his manager to explain the situation because i thought maybe he didn’t understand how much money i have made for the company, the manager is rude and short with me as if i have bugged him or something (I was actually being extremely polite because i used to work in a competitor’s collection call center) but he also refuses to do even a lowering of the 30$. At this point i just cancel the account because i guess they don’t care about me and the person who cancelled it never explained that my phone number would be gone after, i know Telus gives 3 months to hold onto your number out of curtesy so i assumed it was the same, I quickly check the CRTC website and they say your number is gone if you cancel an account so i quickly call back to give in and pay the 30$, it had only been 5 minutes but when i got through to someone to make sure the account stays active i was advised there would be a 30$ reactivation fee, no one along the entirety of my phone calls with them had told me about this when i was asking about my options, but now this person tells me she has already done this without my permission, now this agent is mad at me i guess because then she re cancels my account, again without my permission and explains that there will still be a 30$ activation fee, at this point the agent is talking to me as if i’m someone they hate and they want the conversation over with, i just give up and hang up. NEVER USE FREEDOM MOBILE AND TELL EVERYONE YOU KNOW THAT IT IS THE WORST BECAUSE THEY DON’T CARE ABOUT YOU. I’m 100% sure they changed their name from Wind because the bad reviews piled up and i bet they will change their name again to avoid the new bad reviews.
Hi,
I’m sorry you’re having struggles with Freedom as I am not experiencing this.
This post is also NOT sponsored by Freedom and is MY opinion on the new service that I just started with.
This is my FIRST cell phone since moving to Canada and my review of the product.
I hope you find a provider that works with what you need the most.
Let me know how it turns out for your.
Freedom mobile is the most retarded network carrier you can choose. I understand it is tempting price wise (but you cannot imagine what kind of garbage you ar choosing)
I guess everyone experiences problems with each network. So far I’ve had zero issues with my Freedom Mobile. What happened to you?
Agree – worst cell phone company
So far I’ve had no issues with my Freedom Mobile. Sorry you’re not liking it much. My wife is with Rogers. What other companies have you tried?
One thing people need to be aware of is if you have money in a prepaid account with Freedom Mobile that you will lose it all when you port your phone number to another provider. Go with Shaw Mobile, much better deal.
Hi Anthony,
I pay $21 monthly for my Freedom Phone with data still but I’ll have to look up the prepaid account you are speaking about as I’m not aware or it. So far Freedom has been great for me so I have no complaints. 🙂 My wife pays $20 plus taxes with Rogers and has zero data but still stays with them. Sometimes people are too afraid to swap over because they get so used to one provider. For me, it was a no-brainer since this is my first phone in Canada. Thanks for sharing your comment Anthony.
Mr.CBB