Estimated reading time: 11 minutes
Rogers Communications offers deals only for new customers, although current clients can dig their way into a promotional deal.
Our Rogers Communications monthly bill has decreased over the past two years.
Normal right? Pretty much for everyone.
Today, I will briefly explain our Rogers communications bill and how to get the best promotional deals.
Rogers Communications Vs. Everyone Else
First, don’t get all fluffy with me because we are with Rogers or because of the services we choose to have.
I understand there are better deals and companies out there, but we haven’t had any significant issues with Rogers.
With that in mind, we are always open to hearing feedback and tips from everyone about their experiences.
Bundle Up For Rogers Communications Savings
It’s true if you order three services, they will give you a Rogers bundle deal price of 10-15% off your bill.
As customers of Rogers Communications, they wanted to know how our telecommunications bill was so low.
We’ve been with Rogers since I moved to Canada, and Mrs. CBB has been with them since she was 18.
This was one of those monthly bills that we ended up transferring into my name so that I could obtain a credit history in Canada.
The good thing was that Rogers still recognized Mrs. CBB as a long-standing customer with over 20 years of commitment. (Ha, did I give her age away?)
There hasn’t been a time that we had to throw in the towel and walk away from Rogers Communications, but we’ve had some tough negotiations.
It wasn’t until I noticed the price of our monthly bill when our notification came in that I jumped into action.
Our negotiated promotion with Rogers saw us paying $182.92.
However, the monthly bill was now $210.01.
That’s an increase of $27.09, and I knew I’d missed the deadline for the promotion. Ugh!
On our bill, we had the following services with Rogers communications bill for $182.92:
- Rogers Home Phone unlimited everything
- Rogers Wireless (No Data Samsung 7) unlimited service with no data
- Rogers Infinite 500-unlimited Internet Rogers 5g
- Rogers Cable Television Basic Cable with a Specialty Pack
Rogers Communications Retentions Department
The Rogers member care team, also known as the Rogers retention department, are the people you will want to talk to when your promotions end.
We’ve been rubbish at tracking the end dates of our Rogers deals, so I suggest making sure you read your bill every month.
We slacked off the past 12 months with everything going on, almost with us paying the regular price on ended promotions.
The information in the notes at the bottom of your Rogers communications bill will tell you if your promotions are ending and the date.
Of course, that’s the fine print that hardly anyone reads, and I’m guilty.
Do as you preach, Mrs. CBB, and I’m committed to reading all of the fine print moving forward and not slacking off.
My Rogers App and Website
All Rogers communications customers have access to the My Rogers online website, where they can do about anything.
- Talk to a Live Agent
- Make Account Changes
- View Bundle Deals
- Read Your Monthly Bill
- Save and Read Previous Bills
- Upgrade Your Smart Phone
- Increase or Decrease Packages (Home Phone, Cable and Internet)
- Find A Store
- Roam Like Home For Travellers
- Home Monitoring
Rogers has come a long way since I moved to Canada in terms of updating the website and offering online assistance.
Sometimes, waiting on the phone for an agent can be long, depending on where you are in the queue.
The good part is you can let them call you back if waiting is not an option.
Typically, we just put them on speakerphone if we are working in the area and the wait isn’t too long.
Otherwise, you can achieve almost anything online; however, you won’t get the same deals as talking to the retention department on the phone.
Rogers Communications Home Phone
Rogers Home phone deals are a priority for us only because I don’t own a smartphone; my wife does.
My colleagues always laugh at me because I don’t have a phone, and they claim it’s so hard to find me.
I work in a relatively large facility, so tracking me down has to come over a P. A system because no phone, no find me.
Our home phone promotion was for unlimited everything and cost us $14.68 a month.
Once the promo ended, the new price went to $15.58 a month.
It was a huge jump, but more money meant higher bills.
Should I buy a new phone or Rogers phone contract?
Perhaps it’s a good thing, but eventually, I may have to get a smartphone to score the same deal as Mrs. CBB.
The idea is that Mrs. CBB will buy a brand new phone and give me her Samsung 7, which she paid $500 for.
It was not a back alley deal, but we did buy it from Kijiji, although the person owned a popular local restaurant.
He won a brand new phone at a Stag and Doe, but he didn’t need it as he already had one.
The cash was more important to him, so instead of us paying $1000 plus dollars for a new phone, we got it for 50% off.
Sure, there is a risk when you buy any smartphone online, but since it was sealed, we felt the risk was lower.
The downside is there is no availability for cell phone insurance on the phone like you could opt for with Rogers.
Cell phone insurance costs around $12 monthly, which may be worth it.
Related: Should you get cell phone insurance for your smartphone?
So, If she finds a new phone, S10 plus, for a decent brand new deal, we can get rid of our home phone and be done with it.
All we ever get on our home phone is calls from family and threats of being arrested because we owe money to the government or our computer is infected with a virus.
Related: How to Get rid of Unwanted Canadian Spam Phone Calls
We used to get numerous air duct cleaning calls, but they have slowed down over the winter months.
I hope they have bit the dust (no pun intended, ok, maybe a little) and are gone for good.
Rogers Wireless
f you opt for the Ifogers phone contract for up to two years, you’ll spread that payment out and pay full price and more for your phone.
By the time you are done paying for it, a new smartphone will be out, and it will be time for you to upgrade for free so they can keep you in the revolving system.
We weren’t interested in that because we liked our freedom to walk away anytime.
- Previous 12 months Home Phone Bill $35/month plus taxes
- New 12-month Home Phone Bill 2020 $20/month plus taxes
It’s not too shabby of a deal for Mrs. CBB.
Rogers Internet
We have the Rogers Ignite 500 unlimited with Rogers 5g capability, which is where the money is.
The good thing is that having a small blogging business at home, I can write a portion of the costs off for my income tax return.
I use the internet for almost everything, as does the rest of the family, which is essential to us.
We wanted fast speed and unlimited for all the right reasons most people want.
This was one of the services that jumped $27 in price and cable because the yearly promotion had ended.
Currently, the bill above shows $109.65, where we were paying $96.04, and cable was $31.63
Rogers Television
Our television price was pretty good for what we were getting at $31.63, and then it jumped to $45.23.
The cable bill included the BBC, which I like to watch at night after the news, but did we need it? No.
We didn’t watch much television; however, getting the bundle deal at the time was cheaper than getting rid of cable.
Figure that out.
This was the deciding factor when we re-negotiated a deal with Rogers last week.
I went through all the possible product scenarios with retention prices and finally said goodbye to cable.
We have an alternate cable source that we stream from the internet, so it didn’t bother me.
Last year, I wanted to get rid of it because we didn’t need it, which made the bundle more expensive.
New Rogers Communications Retentions Deal
After concluding that we no longer wanted cable television, we made a deal.
The first was to backtrack on the current bill so I didn’t have to pay the extra costs.
It was my fault I missed the deadline by one day, but since we are good customers and never late paying the bill, I thought it was worth a negotiation.
He had no issue with doing this. Fair enough, I was happy.
Our current services:
- S7 Wireless Phone unlimited everything, Roam Like Home, No Data $20 plus tax a month
- Home Phone Unlimited everything
- Internet Ignite 500
I forget the other two as I’ve managed to toss out the paper I wrote them on for this blog post.
However, as soon as we get our first bill, I will update you with the exact numbers for the home phone and internet.
The total with taxes comes to $138.xx, so you have a bit of an idea given that price.
The total Monthly Bill comes to $138.xx (I’m not 100% of the change as we haven’t gotten the first bill, but the estimate was $138).
$210.01- $138= $72.00 Savings every month or $864 whopping a year.
We are all ok with these savings and get every channel we had on cable streaming through the internet.
No loss for us.
How To Negotiate With Rogers Communications Retentions
First, when you call Rogers at 1-888-ROGERS-1, click on the billing department or cancellations.
You can ask from there to speak with the retention department about your bill and promotions.
When I negotiate with Rogers, I don’t lie or tell them stories about being broke and can’t afford it.
We are on a budget and trying to keep our telecommunications bill the same or lower.
They often worked with me to make this happen; however, this time, I couldn’t, so I nixed the cable.
So, there are deals out there, but you have to ask the retention department for them.
If you’re unhappy with the negotiation, tell them whether you want to stick around.
I’d suggest comparing prices before you call Rogers Retentions so you know who has the best bundle deals.
This may give you negotiation powers and the ability to say you want to cancel if you don’t get the discounted price that fits your budget.
That’s all my friends; a simple phone call to the correct department, budgeting, and negotiations helped us to lower our Rogers communications bill moving forward.
How To Contact Rogers Retention Department
Visit Rogers.com to see if they are right for you, or call and ask for the Rogers retention department at 1-888-ROGERS-1.
Discussion: What other ways have you gotten deals from Rogers Communications?
Please share your tips below.
Thanks,
Mr.CBB
My husband and I are in the midst of deciding whether or not to stay with Rogers. We will use your tips in the negotiation process. Last year I contacted our cable/internet provider (not Rogers). Our new bill with taxes was going to be around $167/month. After contacting the Retention Dept. our current bill with taxes is 75.60. We did have to do a 2 year contract but we wanted to stay with them anyway. Our internet and cable availability did not change. It was worth waiting 45 minutes to talk to a very nice gentleman.
Hi Sue,
Wow what a great deal you negotiated and if you know you want to stay with them that’s even better. It always pays to talk to retention especially if you’ve been with a company for a long time. Often times people are too shy to do this but the savings are large as you’ve found out. I have to activate my new phone this month and I’m not sure what provider I will go with however I’m going to make a few calls to see who has the best pricing short-term and long-term.
Thanks for the information. I found out that my bundle, with rogers, was expiring on the day before. I had internet 300 unlimited, basic cable, and home security. I was paying, with taxes, $110 or so a month. A great deal to be sure. I got that deal after spending hours on the phone with the rogers retention department, that wasn’t willing to do anything for me to keep my bill at the current rate. When I told them to cancel my account, they gladly did. I arranged a bundle with Bell. Bell promised to initiate cancellation of my current Rogers service. I received a call the next day from Rogers, offering me the great deal that I indicated above, for one year. I contacted Rogers the other day, was put through the retention department, and was told that if I cancel for a certain date that I might experience an interruption in my services. Sounded like a bogus tactic to me. It simply affirmed my vigor to cancel my bundle with them. The best they could do, with a 500 ignite unlimited internet bundle and tv package was 138 dollars, not including taxes. I was put off by their threats. On top of this, I was on the phone for over an hour and a half and got nowhere with the retention department. I was polite and patient with them. They informed me that they would have to put the cancellation through as an “I was moving” reason, as they had no other option to choose from.
I called Bell the next day and ordered a 500 fibe internet unlimited package bundled with basic tv for $94 dollars a month. Rogers has not called and I am sure won’t. I fear I will have to deal with Bell the same way next year when my contract is up. What a terrible business model for residential internet customers that they have to go through this dog and pony show regularly. There is no loyalty to the existing customer base. These companies are monopolies and they know that we depend on them. Any other tips would be much appreciated.
In the middle of navigation with Rogers. It’s being moved to office of the president. I hope something gets worked out. We got new cell phones. Because the man told me it was going to cost me less each month. I was paying $400 for 4 phones and 2 tablets. I now have three tablets at no cost. However my bill came and it was $700. I’m a single mom with 3 kids. I can’t pay 700 a month. I was squeezing $400. What do I give up? Rent? Food in my kids bellies?
Hi Katie,
That sounds odd. Let me know what the outcome was as I’d be interested in a follow-up of your situation. I wish you luck. Mr.CBB
Still working on getting my bill down. They listened to the conversations. Found I was telling the truth. However because they can no longer just give you whatever amount. Right now we are still at $600. I am having so much trouble paying it.
Hi Katie,
Is your current bill $600 or do you pay $600 a month?
I think Rogers promotions and discounts are long gone. I spent an hour on the phone with the loyalty department today to renew my expired promotions and my bill actually went up by $45. No movement to lower it and a big push to get me to go with ignite which was more expensive because I have 4 TVs and you have to rent the boxes. T will keep on shopping around for another provider.
That’s interesting that they couldn’t offer you a better deal. I’ve always gotten one. My wife has one on her phone, but she’s moving to Freedom if renewal goes up like me. I pay $ 21$ a month for 2GB of data which is enough for me. We got rid of our cable and home phone last year as we weren’t really using them. Rogers promotions change month to month, but it does suck waiting on the phone for them to do whatever they do. Let me know what deal you find and from where. Cheers, Chris Mr.CBB
Great tips! I’ve been looking for ways to negotiate my bill and save some money with Rogers. Your insights on being prepared and knowing what to ask for will definitely help me approach my next conversation with them. Thank you for sharing!
You’re welcome.
Great tips on negotiating with Rogers! I’ve always found it difficult to get a good deal, but your step-by-step approach gives me hope. I’m definitely going to try these strategies next time my plan comes up for renewal. Thanks for sharing!
This post is super helpful! I had no idea about the different negotiation strategies. Thanks for sharing the insider tips—I’m definitely going to try some of these next time I reach out to Rogers!