Estimated reading time: 10 minutes
Rogers Communications offers deals only for new customers, although current clients can dig their way into a promotional deal.
Today, I will briefly explain our Rogers communications bill and how to get the best promotional deals.
Rogers Communications Promotion Deals Will Make Or Break Whether We Stay With The Company
Our Rogers Communications monthly bill has decreased over the past two years.
Normal right? Pretty much for everyone.
Today I wanted to discuss how we get a Rogers communications deal and what you should look out for.
First, don’t get all fluffy with me because we are with Rogers or because of the services we choose to have.
I understand there are better deals, but we haven’t had any significant issues with Rogers.
With that in mind, we are always open to hearing feedback and tips from everyone about their experiences.
Bundle Up For Rogers Communications Savings
It’s true if you order three services, they will give you a Rogers bundle deal price of 10-15% off your bill.
As customers of Rogers Communications, they wanted to know how our telecommunications bill was so low.
We’ve been with Rogers since I moved to Canada, and Mrs. CBB has been with them since she was 18.
This was one of those monthly bills that we ended up transferring into my name so that I could obtain a credit history in Canada.
The good thing was that Rogers still recognized Mrs. CBB as a long-standing customer with over 20 years of commitment. (Ha, did I give her age away?)
There hasn’t been a time that we had to throw in the towel and walk away from Rogers Communications, but we’ve had some tough negotiations.
It wasn’t until I noticed the price of our monthly bill when our notification came in that I jumped into action.
Our negotiated promotion with Rogers saw us paying $182.92.
However, the monthly bill was now $210.01.
That’s an increase of $27.09, and I knew I’d missed the deadline for the promotion. Ugh!
On our bill, we had the following services with Rogers communications bill for $182.92:
- Rogers Home Phone unlimited everything
- Rogers Wireless (No Data Samsung 7) unlimited service with no data
- Rogers Infinite 500-unlimited Internet Rogers 5g
- Rogers Cable Television Basic Cable with a Specialty Pack
Rogers Communications Retentions Department
The Rogers member care team, also known as the Rogers retention department, are the people you will want to talk to when your promotions end.
We’ve been rubbish at tracking the end dates of our Rogers deals, so I suggest making sure you read your bill every month.
We slacked off the past 12 months with everything going on, almost with us paying the regular price on ended promotions.
The information in the notes at the bottom of your Rogers communications bill will tell you if your promotions are ending and the date.
Of course, that’s the fine print that hardly anyone reads, and I’m guilty.
Do as you preach, Mrs. CBB, and I’m committed to reading all of the fine print moving forward and not slacking off.
My Rogers App and Website
All Rogers communications customers have access to the My Rogers online website, where they can do about anything.
- Talk to a Live Agent
- Make Account Changes
- View Bundle Deals
- Read Your Monthly Bill
- Save and Read Previous Bills
- Upgrade Your Smart Phone
- Increase or Decrease Packages (Home Phone, Cable and Internet)
- Find A Store
- Roam Like Home For Travellers
- Home Monitoring
Rogers has come a long way since I moved to Canada in terms of updating the website and offering online assistance.
Sometimes waiting on the phone for an agent can be long, depending on where you are in the queue.
The good part is you can let them call you back if waiting is not an option.
Typically we just put them on speakerphone if we are working in the area if the wait isn’t too long.
Otherwise, you can achieve just about anything online; however, you won’t get the same deals as you would talking to the retention department on the phone.
Rogers Communications Home Phone
Rogers Home phone deals are a priority for us only because I don’t own a smartphone, my wife does.
My colleagues always laugh at me because I don’t have a phone, and they claim it’s so hard to find me.
I work in a relatively large facility, so tracking me down has to come over a P. A system because no phone, no find me.
Our home phone promotion was for unlimited everything and cost us $14.68 a month.
Once the promo ended, the new price went to $15.58 a month.
It was a huge jump, but more money meant higher bills.
Buy a New Phone or Rogers Phone Contract?
Perhaps it’s a good thing, but eventually, I may have to get a smartphone to score the same deal as Mrs. CBB.
The idea is that Mrs. CBB will buy a brand new phone and give me her Samsung 7, which she paid $500 for.
It was not a back-alley deal, but we did buy it from Kijiji, although the person owned a popular local restaurant.
He won a brand new phone at a Stag and Doe, but he didn’t need it as he already had one.
The cash was more important to him, so instead of us paying $1000 plus dollars for a new phone, we got it for 50% off.
Sure there is a risk when you buy any smartphone online, but since it was sealed, we felt the risk was lower.
The downside is there is no availability for cell phone insurance on the phone like you could opt for with Rogers.
Cell phone insurance costs around $12 monthly, which may be worth it.
So, If she finds a new phone, S10 plus, for a decent brand new deal, we can get rid of our home phone and be done with it.
All we ever get on our home phone is calls from family and threats of being arrested because we owe money to the government or our computer is infected with a virus.
We used to get numerous air duct cleaning calls, but they have slowed down over the winter months.
I hope they have bit the dust (no pun intended, ok, maybe a little) and are gone for good.
f you opt for the Rogers phone contract for up to two years, you’ll spread that payment out and pay full price and more for your phone.
By the time you are done paying it, a new smartphone will be out, and time for you to upgrade for free so they can keep you in the revolving system.
We weren’t interested in that because we liked our freedom to walk away anytime.
- Previous 12 months Home Phone Bill $35/month plus taxes
- New 12 months Home Phone Bill 2020 $20/month plus taxes
Not too shabby of a deal for Mrs. CBB.
We have the Rogers Ignite 500 unlimited with Rogers 5g capability, which is where the money is.
The good thing is that having a small blogging business at home, I can write a portion of the costs off for my income tax return.
I use the internet for almost everything, as does the rest of the family, which is essential to us.
We wanted fast speed and unlimited for all the right reasons most people want.
This was one of the services that jumped $27 in price and cable because the yearly promotion had ended.
Currently, the bill above shows $109.65, where we were paying $96.04, and cable was $31.63
Our television price was pretty good for what we were getting at $31.63, and then it jumped to $45.23.
The cable bill included the BBC, which I like to watch night after the news, but did we need it? No.
We didn’t watch much television; however, getting the bundle deal at the time was cheaper than getting rid of cable.
Figure that out.
This was the deciding factor when we re-negotiated a deal with Rogers last week.
I went through all the possible product scenarios with retention prices and finally said goodbye to cable.
We have an alternate source for cable that we stream from the internet, so it didn’t bother me.
Last year, I wanted to get rid of it because we didn’t need it, which made the bundle more expensive.
New Rogers Communications Retentions Deal
After concluding that we no longer wanted cable television, we made a deal.
The first was to backtrack on the current bill so I didn’t have to pay the extra costs.
It was my fault I missed the deadline by one day, but since we are good customers and never late paying the bill, I thought it was worth a negotiation.
He had no issue with doing this. Fair enough, I was happy.
Our current services:
- S7 Wireless Phone unlimited everything, Roam Like Home, No Data $20 plus tax a month
- Home Phone Unlimited everything
- Internet Ignite 500
I forget the other two as I’ve managed to toss out the paper I wrote them on for this blog post.
However, as soon as we get our first bill, I will update you with the exact numbers for the home phone and internet.
The total with taxes comes to $138.xx, so you have a bit of an idea given that price.
The total Monthly Bill comes to $138.xx (I’m not 100% of the change as we haven’t gotten the first bill, but the estimate was $138).
$210.01- $138= $72.00 Savings every month or $864 whopping a year.
We are all ok with these savings and get every channel we had on cable streaming through the internet.
No loss for us.
How To Negotiate With Rogers Communications Retentions
First, when you call Rogers at 1-888-ROGERS-1, click on the billing department or cancellations.
You can ask from there to speak with the retention department about your bill and promotions.
When I negotiate with Rogers, I don’t lie or tell them stories about being broke and can’t afford it.
We are on a budget and trying to keep our telecommunications bill the same or lower.
They often worked with me to make this happen; however, this time, I couldn’t, so I nixed the cable.
So, there are deals out there, but you have to ask the retention department for them.
If you’re unhappy with the negotiation, tell them whether you want to stick around.
I’d suggest comparing prices before you call Rogers Retentions so you know who has the best bundle deals.
This may give you negotiation powers and the ability to say you want to cancel if you don’t get the discounted price that fits your budget.
That’s all my friends; a simple phone call to the correct department, budgeting, and negotiations helped us to lower our Rogers communications bill moving forward.
How To Contact Rogers Retention Department
Visit Rogers.com to see if they are right for you, or call and ask for the Rogers retention department at 1-888-ROGERS-1.
Discussion: What other ways have you gotten deals from Rogers Communications?
Please share your tips below.